Solution Engineer, Powered by CompuCom (Virtual)

Company: CompuCom
Location: Boca Raton
Posted on: November 15, 2020

Job Description:

*Please note this role can be performed virtually. The Solution Engineer has experience in the services, processes, tools, and technologies necessary to provide a comprehensive solution for focused opportunities. This includes developing, communicating, and refining for a range of IT Services for major service areas (End User Computing, Infrastructure Management) or other technology areas (IOT, Security, Digital Transformation). In support of the Solution Director, the Solution Engineer solutions various opportunities, provides input into the sales strategy, and collaborates closely with the pursuit team to assure that the CompuCom portfolio and capabilities, as well as industry trends, are utilized in creating a compelling solution. The Solution Engineer typically supports solutions involving specific operational models (single tower, large scope), client engagement, and strategic opportunities with financial and business impact.

• With assistance from the team, design implementable and customer compelling steady state solutions which address client business problems and accurately reflect CompuCom s cost to deliver the services and also meet all requirements, including SLAs, KPIs, and OLAs. Work with Solution Director to manage the end-to-end solution strategy. Deliverables include completed cost estimates (using cost estimator tools), presentations (prepare, and contribute to, and/or deliver), and SOWs (contribute to).
• Work collaboratively with clients, third party advisors, sales, other solution team members, and delivery SMEs to ensure the solutions meet client requirements and are approved. Communicate developed solution and associated costs to various stakeholders from engineers up to internal Directors.
• Attend and assist with client meetings, create and deliver or coordinate client demos, participate in pursuit team kickoff meetings, attend Solution Services team meetings, follow administrative processes, and participate in internal team projects. Responsible for engaging with appropriate delivery subject matter experts.
• Participate in creating and/or updating solution document templates, presentations, solution descriptions, cost estimates, SOWs, and related deliverables. Update DE-owned information within SalesForce. Participate in creation of technical and operational responses and solution content for RFPs. Responsible for written Technical Solution Document (TSD) as required per customer response documents.
• Assist with identification of potential technical, delivery and financial risks in technical solutions, transition, and delivery. Assist with developing appropriate mitigations and coordinate capture of and communicate all risks to the Solution Director.
• Participate in all knowledge sharing sessions for developed solutions to review technical aspects as required.
• Serves as a member of the transition/transformation/implementation team until such time the "steady-state" cutover is achieved, i.e., the delivery operations organization has assumed the services and is meeting SLAs, KPIs, CSAT (typically -90 days after implementation cutover).
• % of time spent on this discipline will be determined based on win rates and deal complexity.
• Practice continuous learning through certifications, attending company and/or industry training, reviewing existing client delivery, gaining experiential exposure to company toolsets and delivery teams, and working closely with Delivery SMEs.
  • High School diploma or equivalent, Bachelor s degree preferred
  • Specific area(s) relevant to Solution or Technology preferred, but acceptable experience can substitute
  • Minimum 3 years experience in related field
  • Technical and/or Sales experience in creating and/or selling solutions for specific services and/or technology areas
  • Certification(s) or equivalent experience in one of the following, such as PMP, MCSA, CCNA or higher, Cloud certifications (VMware, AWS, Azure, etc.), CISSP or similar certifications in respective areas. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. #LI-DS1

Keywords: CompuCom, Boca Raton , Solution Engineer, Powered by CompuCom (Virtual), Engineering , Boca Raton, Florida