Customer Support Team Member

Company: South Shore Marketing
Location: Miami
Posted on: July 8, 2025

Job Description:

Turn concerns into confidence and every interaction into a lasting impression by joining us as a Customer Support Team Member! South Shore Marketing is a comprehensive solutions provider for customers who are seeking wireless services with enhanced sales support and stronger connections. We are looking for empathetic and detail-oriented Customer Support Team Members to strengthen our team located in Miami. In this Customer Support Team Member role, you will handle customer inquiries, build strong brand connections through service, and elevate customer satisfaction at the community level. As a Customer Support Team Member, you are a key advocate for South Shore Marketing, turning inquiries into lasting customer satisfaction. Assist customers, provide product insights, and resolve concerns while reinforcing AT&T’s commitment to excellence in Miami. Every interaction builds trust and fuels growth—an entry-level role with high potential for driven professionals. Customer Support Team Member Responsibilities: Connect with customers introducing them to wireless services available to them Offer thorough support on AT&T products, services, and promotions to help customers optimize their subscriptions Provide direct support for basic AT&T device and service issues, with escalation for complex problems Efficiently manage customer accounts with detail and care Respond empathetically and professionally to customer complaints, aiming for quick resolution and positive outcomes to build brand loyalty Continuously improve AT&T product knowledge and refine customer service and issue resolution skills via training and feedback

Keywords: South Shore Marketing, Boca Raton , Customer Support Team Member, Customer Service & Call Center , Miami, Florida