BocaRatonRecruiter Since 2001
the smart solution for Boca Raton jobs

Front Desk Agent

Company: Hilton Boca Raton
Location: Boca Raton
Posted on: February 10, 2024

Job Description:

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description

-Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
-Check departing guest out of the the hotel as per hotel procedures.
-Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
-Resolve guest problems and complaints
-Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
-Deliver and maintain Hilton's Brand Standards.

Keywords: Hilton Boca Raton, Boca Raton , Front Desk Agent, Sales , Boca Raton, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Boca Raton RSS job feeds