Customer Relations Agent

Company: ADT Solar
Location: Boca Raton
Posted on: September 15, 2023

Job Description:

ADT Solar is currently searching for a Customer Relations Agent. In this role your major responsibilities would be to facilitate resolutions of escalated or sensitive customer complaints of a complex nature. Resolve Better Business Bureau (BBB), Attorney General, social media, lender escalations and legal concerns ensuring the highest levels of discretion, professionalism, and integrity. Partners with all ADT Solar business units as necessary to facilitate and monitor complaint resolution. Drafts written correspondence to respond to various public, and governmental agencies. Position Responsibilities: Represent ADT Solar to public agencies while resolving customer concerns received via written correspondence and telephone, chart an appropriate course of action, and ensure resolution considering customer needs and business needs. Work closely with Customer Advocates, Accounts Receivable, Finance, Sales, Operations, Regional Directors of Operations, Operations Managers, Sales Managers, Service Managers, and other personnel to achieve customer resolution. Work with the ADT Solar Legal Department to answer Attorney General and Better Business Bureau complaints. Represent ADT Solar on Social Media channels, monitor and react to Social Media postings appropriately, engaging the right business units to resolve issues and mitigate any potential reputation threat. Draft publicly viewed written responses to customer concerns and inquiries. Special projects as required by management. Education: Bachelors Degree preferred, or equivalent combination of education, training, and experience. Experience: 1-3 years account management or client-focused solutions experience. 1-3 years of solar industry experience a plus. Experience using customer relationship management (CRM) software. Additional Skills: Customer-centric focus, highly responsive, with a demonstrated ability to anticipate, set and manage expectations; must have a strong result orientation. Ability to prioritize among competing tasks while staying focused on quality, deadlines, and business results. Strong organizational skills and attention to detail. Excellent listening, negotiating and interpersonal skills. Ability to explain complex ideas in an easy-to-understand way. Critical thinking and problem-solving skills. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #ZR #LI-AC1 ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. See Job Description Employment Type: Full Time

Keywords: ADT Solar, Boca Raton , Customer Relations Agent, Sales , Boca Raton, Florida