Customer Service Representative

Company: NuLife Institute
Location: Boca Raton
Posted on: September 13, 2023

Job Description:

Company Overview: Health Network Management:
We are a medical management company located in the heart of Boca, dedicated to providing top-notch care and service to our patients. As we expand, we are looking for a dynamic and dependable Customer Service Representative to join our team. Position: Customer Service Representative
Location: Boca
Type: Full-time Requirements:

• High school diploma or equivalent.
• Proven experience in customer support or as a Client Service Representative.
• Ability to juggle multiple tasks, set priorities, and manage time effectively.
• Professional and friendly demeanor.
• Quick learner with a willingness to absorb new information.
• Excellent phone communication skills and an active listener.
• Familiarity with CRM systems and best practices.
• Strong sense of responsibility and adaptability to deal with various patient personalities.
• Outstanding communication and presentation skills.
• Open-minded and receptive to feedback. Key Responsibilities:
  
  • Manage and prioritize incoming phone calls.
  • Understand and assess customers' needs swiftly to ensure satisfaction.
  • Establish and maintain strong relationships with our patient base through open and consistent communication.
  • Deliver precise, valid, and comprehensive information using the necessary tools and methods.
  • Efficiently handle patient complaints, offering suitable solutions and alternatives within set time limits and ensuring resolution.
  • Accurately record customer interactions, process patient accounts, and organize documents.
  • Adhere to all communication procedures, guidelines, and policies.
  • Take the initiative to exceed customer expectations.
  • Collaborate with and manage doctors on our medical platform, offering support as needed.
  • Display proficiency with computers and relevant software. Requirements
    • • High school diploma or equivalent.
      • Proven experience in customer support or as a Client Service Representative.
      • Ability to juggle multiple tasks, set priorities, and manage time effectively.
      • Professional and friendly demeanor.
      • Quick learner with a willingness to absorb new information.
      • Excellent phone communication skills and an active listener.
      • Familiarity with CRM systems and best practices.
      • Strong sense of responsibility and adaptability to deal with various patient personalities.
      • Outstanding communication and presentation skills.
      • Open-minded and receptive to feedback. Benefits What We Offer:
        • Competitive salary
        • A supportive, team-oriented environment.
        • Full time No medical experience is required; we value fast learners who show initiative. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Keywords: NuLife Institute, Boca Raton , Customer Service Representative, Sales , Boca Raton, Florida