Guest Services Representative
Company: Stanford Hotels Corporation
Location: Boca Raton
Posted on: May 24, 2023
|
|
Job Description:
** Guest Services Representative****Job Category****:** Front
Office **Requisition Number****:** CUSTO05209 Showing 1 location
**Job Details****Description**The Guest Services Representative is
responsible for receiving, handling and dispatching all guest
requests and incoming and outgoing communications courteously and
professionally, with a positive and energetic attitude.**Job
Overview:*** Process incoming and outgoing communications
courteously and professionally* Receive, handle and dispatch all
guest requests * Answer basic guest questions * Forward and direct
reservation questions or needs to sales/reservations department*
Assist Front Desk with any guest related needs or questions to
ensure Hilton Brand Standards are met**Job Requirements:*** Ability
to read, listen and communicate effectively in English, both
verbally and in writing* One year customer service experience*
Outstanding guest service and hospitality skills* Critical thinking
to help prioritize guest needs and resolutions* Ability to
multi-task and handle fast past environment* Must be able to work
Saturday, Sundays and Holiday* Able to work a flexible scheduleThe
Hilton Boca Raton Suites is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. If you need accommodation for any part of the
application process because of a medical condition or disability,
please send an email to elizabeth.levin@hiltonboca.com or call
561.852.4007 to let us know the nature of your
request.**Skills****Required** **Organized** *Some Knowledge*
**Multi-Tasking** *Intermediate* **Detail Oriented** *Advanced*
**Critical Thinking** *Advanced* **Customer Service** *Advanced*
**Preferred****Conflict Resolution** *Some Knowledge* **ONQ**
*Novice* **Decision Making** *Some Knowledge*
**Education****Experience**
Keywords: Stanford Hotels Corporation, Boca Raton , Guest Services Representative, Sales , Boca Raton, Florida
Click
here to apply!
|