Guest Services Representative

Company: Stanford Hotels Corporation
Location: Boca Raton
Posted on: May 24, 2023

Job Description:

** Guest Services Representative****Job Category****:** Front Office **Requisition Number****:** CUSTO05209 Showing 1 location **Job Details****Description**The Guest Services Representative is responsible for receiving, handling and dispatching all guest requests and incoming and outgoing communications courteously and professionally, with a positive and energetic attitude.**Job Overview:*** Process incoming and outgoing communications courteously and professionally* Receive, handle and dispatch all guest requests * Answer basic guest questions * Forward and direct reservation questions or needs to sales/reservations department* Assist Front Desk with any guest related needs or questions to ensure Hilton Brand Standards are met**Job Requirements:*** Ability to read, listen and communicate effectively in English, both verbally and in writing* One year customer service experience* Outstanding guest service and hospitality skills* Critical thinking to help prioritize guest needs and resolutions* Ability to multi-task and handle fast past environment* Must be able to work Saturday, Sundays and Holiday* Able to work a flexible scheduleThe Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to elizabeth.levin@hiltonboca.com or call 561.852.4007 to let us know the nature of your request.**Skills****Required** **Organized** *Some Knowledge* **Multi-Tasking** *Intermediate* **Detail Oriented** *Advanced* **Critical Thinking** *Advanced* **Customer Service** *Advanced* **Preferred****Conflict Resolution** *Some Knowledge* **ONQ** *Novice* **Decision Making** *Some Knowledge* **Education****Experience**

Keywords: Stanford Hotels Corporation, Boca Raton , Guest Services Representative, Sales , Boca Raton, Florida