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Contact Center Agent - $16 per hour + commissions

Company: American Residential Warranty
Location: Boca Raton
Posted on: November 26, 2022

Job Description:

ARW Home is looking for highly motivated Call Center Agents to join our team in Boca Raton, FL. We have openings in Sales, Retention, Billing, Customer Service and Upsell.

*Responsibilities include: *

* Explain ARW's Home Warranty to potential new customers and close the sale.
* Upsell current customer to see the value in addition products ARW has to offer.
* Retain current customer and resell them on the benefits of having a home warranty with ARW.
* Collect payments on pay due accounts.
* Resolve customers issues with top notch service so customers are happy to be an ARW customer.
* Agents create sales opportunities by prospecting, following up on leads, performing cold calls, qualifying opportunities, and solving our clients' problems.
* Maximize sales opportunities by continually prospecting for new clients
* Perform a minimum of 120 daily outbound/inbound phone calls.
* Meet daily key performance indicators and monthly targets.
* Develop strong relationships with clients.
* Be a contributing member of the Team in revenue, culture, and brand image.
* Develop a complete understanding of our products and industry.
* Attendance/Punctuality - Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
* Inspire the trust of others; work with integrity; uphold organizational values.

*Qualifications: *

* Minimum 1 year of call center experience.
* Problem-Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
* Demonstrates persistence and overcomes obstacles, measure self against standard of excellence.
* Prioritize and plan work activities in an organized manner; time management skills; set goals and objectives.
* Prolonged periods sitting at a desk and working on a computer.
* Track record of over-achieving quota.
* Strong phone presence and experience dialing dozens of calls per day.
* Experience working with Salesforce.com or similar CRM.
* Excellent verbal and written communications skills.
* Strong listening and presentation skills.
* Ability to multi-task, prioritize, and manage time effectively.

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Holidays
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay
* Commission pay

Ability to commute/relocate:
* Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* What motivates you?

Work Location: One location%58047475%

Keywords: American Residential Warranty, Boca Raton , Contact Center Agent - $16 per hour + commissions, Sales , Boca Raton, Florida

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