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Customer Service Agent

Company: Baccus Global LLC
Location: Boca Raton
Posted on: November 25, 2022

Job Description:


Baccus Global provides innovative tools and solutions to help you get the job done in the automotive, electronics and sporting good categories. With headquarters located in Boca Raton, Florida, it is our mission to provide to our global partners the best automotive products available at the best prices. Along with our own brands, we currently license our products under the DeWalt, Caterpillar, Stanley, and Black & Decker brand names, and are dedicated to keeping out in front of the innovation curve and leading the way. Our partners include major retailers around the world.


Baccus is an exciting and continuously growing technology company, dedicated to creating innovative solutions in the Automotive Aftermarket and Power Supply consumer product industries. Baccus is seeking a Customer Service Agent to join its Customer Service Team. The individual will be responsible for responding to customer calls and emails to address inquiries and resolve complaints regarding the products Baccus offers. The position is full-time, Monday through Friday, 8:30 AM - 5:30 PM Eastern Time and hybrid-remote. The role requires in-person training and occasional in-person meetings at company headquarters in Boca Raton, Florida, but the day-to-day responsbilities of the role will be working from home.


- Interacts with customers via telephone and email to provide support and information on products or services.

- Applying learned product knowledge and utilizing instruction manuals appropriately.

- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, escalates to appropriate staff.

- Ensures that appropriate actions are taken to resolve customers' problems and concerns.

- Maintains records of customer interactions with details of inquiries, complaints, or comments, including resolution and required follow-up.

- Strive to resolve issues in the best interest of both the company and the customer.

- Performs other related duties as assigned.


- High school diploma or equivalent.

- Customer service experience required.

- Excellent communication skills including active listening.

- Service-oriented and able to resolve customer grievances.

- Proficient computer skills with the ability to learn new software.


- Bilingual: English/Spanish or English/French.

- Knowledge of automotive and/or power supply products.


- Competitive Compensation Package with Bonus Opportunities

- 100% Company-paid Employee Medical and Life/AD&D Insurance Policies

- Dental, Vision, FSA and HSA Insurance Plans

- 401(k) Retirement Account with Company Matching

- Paid Vacation & Personal Days

- Paid Company Holidays

Baccus Global LLC is a Drug Free Workplace. All applicants must be tested and a refusal to submit or a positive confirmed test result may be used as a basis to reject the applicant for employment.

Job Type: Full-time

Pay: $36,000.00 per year

* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* Work from home
* Monday to Friday

* High school or equivalent (Required)

* Customer Service Call Center: 3 years (Required)

* Spanish (Required)

Work Location: Hybrid remote in Boca Raton, FL%58047475%

Keywords: Baccus Global LLC, Boca Raton , Customer Service Agent, Sales , Boca Raton, Florida

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