Consumer Access Scheduling Agent I, Business Support, FT, 8:30A-5P
Company: Baptist Health South Florida
Location: Boca Raton
Posted on: June 21, 2022
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Job Description:
Baptist Health has a commitment to strengthening the
compassionate care we provide. With the addition of Boca Raton
Regional Hospital, Baptist Health is able to provide the Palm Beach
community expanded access to healthcare services.Boca Raton
Regional Hospital is an advanced tertiary medical center with 400
beds and is a recognized leader in Cardiovascular Care, Oncology,
Women's Health, Orthopedics, Emergency Medicine and the
Neurosciences, all of which offer state-of-the-art diagnostic and
imaging capabilities. The Hospital is now a part of Baptist Health
South Florida is the region's largest not-for-profit healthcare
organization with more than 23,000 employees working across 11
hospital campuses and more than 100 outpatient facilities
throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In
2016 we welcomed the newest weapon in the fight against cancer, the
world-class Miami Cancer Institute and proton therapy
center.Baptist Health South Florida is once again one of the 2019
Fortune 100 Best Companies to Work For! This is the 19th time
Baptist Health has been recognized on the list. We have also been
recognized for being among the best healthcare providers in the
nation by U.S. News & World Reports in its 2019-2020 Best Hospitals
report and have been honored as one of PEOPLE's 2019 50 Companies
That Care by PEOPLE magazine and Great Place to Work.Everything we
do at Baptist Health, we do to the best of our ability. That
includes supporting our team with extensive training programs,
millions of dollars in tuition assistance, comprehensive benefits
and more. Working within our award-winning culture means getting
the respect and support you need to do your best work ever. Find
out why this is the best place to be your best!Description
Responsible for scheduling patient appointments based on extensive
array of product lines (multi-specialty, diagnostic, therapy and
other procedure/treatments). Obtains and verifies necessary
demographic and insurance information. Ability to demonstrate
excellent customer service with patients, physician offices and
clinical departments in order to maintain and promote a positive
outcome with the patient. Ability to multi-task and help the
department queues when needed with high call volumes. Coordinates
different exams (preparations, clinical criteria and Radiology
protocols) while ensuring data accuracy for patient safety and
demonstrating the highest level of service excellence. Maintain an
in-depth, updated knowledge of all Baptist Health imaging
facilities, specialties, services provided, driving directions and
other pertinent information to educate patients and facilitate a
positive patient experience. Customer service expectations include
meeting and/or exceeding departmental service levels (80/20 - 80%
of calls answered within 20 seconds) an abandoned call rate of
Qualifications Degrees: High School,Cert,GED,Trn,Exper Additional
Qualifications: Medical Terminology preferred (written and oral).
Scheduling and Customer Service experience at a Call Center
preferred. Data entry skills. Understanding of the Medicare
coverage structure, including Medical necessity compliance
guidelines. Ability to multi-task in a fast paced, intense high
call volume call center. Bilingual (English and Spanish) highly
preferred. Minimum Required Experience: Job: Non-Clinical and
Administrative -Customer ServicePrimary Location: Boca
RatonOrganization: Boca Raton Regional HospitalSchedule:
Full-timeJob Posting: Apr 18, 2022, 9:40:31 AMUnposting Date:
Ongoing
Keywords: Baptist Health South Florida, Boca Raton , Consumer Access Scheduling Agent I, Business Support, FT, 8:30A-5P, Sales , Boca Raton, Florida
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