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Front Desk Agent

Company: Hilton Boca Raton
Location: Boca Raton
Posted on: May 15, 2022

Job Description:

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description


-Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
-Check departing guest out of the the hotel as per hotel procedures.
-Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
-Resolve guest problems and complaints
-Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
-Deliver and maintain Hilton's Brand Standards.

Keywords: Hilton Boca Raton, Boca Raton , Front Desk Agent, Sales , Boca Raton, Florida

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