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Quality Customer Service Representative - Weekly Pay / Great Perks

Company: Infinity Management Group
Location: Boca Raton
Posted on: May 16, 2022

Job Description:

Infinity Management Group is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Philadelphia office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Essential Skills:

  • Clear written and verbal communication skills
  • 1+ years of prior experience is preferred
  • Strong relationship management skills
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Business acumen in the marketing and client relations field is preferred
  • Must understand and comply with applicable regulations and standard operational procedures
  • Must ensure that all transactions are executed properly and meet compliance guidelines Job Requirements:
    • Core Responsibilities:
      • Provide high-quality service to each of our clients
      • Maintain client confidentiality at all times
      • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
      • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
      • Communicates clearly with staff in a timely and professional manner
      • Identify cross-sell opportunities, and escalate to our sales team and product partners in order to close or provide advice to the client
      • Verify and maintain data quality If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!

Keywords: Infinity Management Group, Boca Raton , Quality Customer Service Representative - Weekly Pay / Great Perks, Sales , Boca Raton, Florida

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