Guest Service Agent - Full Time
Company: Sonesta International Hotels
Location: Boca Raton
Posted on: May 13, 2022
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Job Description:
DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta
Service in all interactions with guests and clients according to
the Sonesta G.U.E.S.T. standards. Register guests, issue room keys,
and provide information on hotel services and room location. Answer
phones in a prompt and courteous manner. Accurately process all
cash and credit card transactions in accordance with established
procedures including but not limited to posting all charges,
completing cashier and other reports, preparing deposit, and
counting/ securing assigned bank. Responsible to maintain the
security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups
that are requested either by phone or from within the hotel;
process cancellations, revisions, and information updates on
changes. Up-sell rooms where possible to maximize revenue. Follow
the overall seasonal demand reservation strategy as communicated by
the hotel management team with regard to room type and length of
stay pricing. Promote teamwork and quality service through daily
communication and coordination with other shifts and departmental
management. Service the shoppe and the pour by ensuring guests
receive the service and products offered by the hotel. Follow all
local laws with regard to alcoholic beverage sales. Ensure guest
special requests are fulfilled and proper delivery of guest
services is delivered. Issue, control and release guest
safe-deposit boxes. Comply with federal, state and local laws
regarding health, safety, and alcohol services. Perform other
duties as assigned. QUALIFICATIONS AND REQUIREMENTS : High School
diploma or equivalent required. One year of previous hotel
experience, or retail customer service preferred. Previous
background from the extended stay industry preferred. Ability to
speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills. Mathematical
skills, including basic math, budgeting, profit/loss concepts,
percentages, and variances preferred. Problem solving, reasoning,
motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred. Will
be required to obtain a ServSafe certification. May be required to
obtain a TIPS certification. Valid driver---s license required.
Frequently standing up, bending, climbing, kneeling, and moving
about the facility. Carrying, lifting or pulling items weighing up
to 50 pounds. Frequently handling objects and equipment. Standing
for extended periods of time. Will be required to work mornings,
evening, weekends, and holidays. Sonesta recognizes that benefits
play a vital role in helping ensure the health and financial
security of employees and their families. We offer a variety of
benefits to our employees including: Medical, Dental and Vision
Insurance, Health Savings Account with Company Match, 401(k)
Retirement Plan with Company Match, Paid Vacation and Sick Days,
Sonesta Hotel Discounts, Educational Assistance, Paid Parental
Leave, Company Paid Life Insurance, Company Paid Short Term and
Long Term Disability Insurance and Various Employee Perks and
Discounts. We are an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, national origin, religion, age, color, sex, sexual
orientation, gender identity, disability, or protected veteran
status, or any other characteristic protected by local, state, or
federal laws, rules, or regulations.
Keywords: Sonesta International Hotels, Boca Raton , Guest Service Agent - Full Time, Sales , Boca Raton, Florida
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