Call Center Agent, BHMG North Call Center, Boynton Beach, FT, 8:30A-5P

Company: Baptist Health South Florida
Location: Boca Raton
Posted on: January 13, 2022

Job Description:

Description: Coordinates and schedules physician practice appointments while ensuring data accuracy within the Physician Practice Management application. Responsible for completing the pre-registration process and verifying insurance benefits, to include obtaining insurance authorization when required. Schedules outpatient diagnostic testing when required and/or ordered by the physician within the outpatient diagnostic scheduling application and in conjunction with the BHSF Scheduling Call Center. Obtains specialist referrals when needed and articulates well when speaking to patients, family members, employees and medical staff. Practices Baptist Health philosophy of service excellence in providing professional, compassionate and accurate service to our patients and physicians. Customer service expectations include meeting and/or exceeding departmental service levels (80/20 - 80% of calls answered within 20 seconds) an abandoned call rate of Qualification: Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Significant customer service experience, ideally in the hospitality industry. Must demonstrate high levels customer service experience. Knowledge of/proficient in Medical terminology preferred (written & oral). Bilingual highly preferred. Proficient in computer applications and data entry skills. Excellent verbal and written communication skills. Knowledge of health care reimbursement and managed care preferred. Ability to multi-task in a fast-paced, intense (high volume) call center required. Minimum Required Experience: Primary Location: Non-Clinical and Administrative-- -Customer ServiceSchedule: BocaCare, Inc.Shift: Full-timeJob Posting: Dec 1, 2021, 4:26:45 PM

Keywords: Baptist Health South Florida, Boca Raton , Call Center Agent, BHMG North Call Center, Boynton Beach, FT, 8:30A-5P, Sales , Boca Raton, Florida