Senior Manager of Site Reliability Engineering

Company: ModMed
Location: Boca Raton
Posted on: August 6, 2022

Job Description:

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

• South Florida Business Journal, Best Places to Work 2021
• Inc. Magazine Best Workplaces of 2020
• Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
• Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
• Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards - - 2019
• Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.Modernizing Medicine is seeking to hire a Senior Manager of Site Reliability Engineering who will lead a hybrid team responsible for the operations of Modernizing Medicines platform. This is to include the design, implementation, automation, and support of our systems. You will work closely with our business-critical engineering teams and will lead our engineers and developers to ensure all systems are well engineered using practices like SLOs, error budgets, actionable alerts, retrospectives, and end to end ownership.Your Role
  • Manage a hybrid team of local and remote employees supporting our platforms and systems.
  • Strong history in implementing and maintaining SRE topics like SLOs, resilience, scaling, performance, and more.
  • Troubleshoot priority incidents, facilitate blameless post-mortems.
  • Develop and track KPIs related to our platforms and report them to upper management.
  • Build and drive adoption for greater self-healing and resiliency patterns.
  • Align engineering development requirements with the capabilities of the site infrastructure.
  • Grow the team by capturing new talent and coaching existing talent.Skills & Requirements
    • Bachelors Degree in Computer Science, Information Systems or equivalent.
    • Requires 10+ years of Software engineering or Devops/SRE engineering experience.
    • Requires 5+ years managing teams of various sizes across multiple timezones.
    • 3-5 years of managing cloud systems, costing, and reporting (AWS Preferred).
    • Strong communication, negotiation, and collaboration skills; ability to convey complex, emergent, problems in a way that lets us focus on solving the root cause of the problem, rather than its symptoms.
    • Proven ability to make difficult decisions about what to prioritize and what to ignore. You identify where you can make the most beneficial impact for our customers and continue working until that benefit has been achieved.
    • Excellent programming skills in Java/Python.
    • Demonstrated experience in creating monitoring and reporting on current status and progress of initiatives.
    • Demonstrated experience in automating/improving existing deployment and configuration processes.
    • Experience and understanding of CI/CD tools. (Jenkins, Ansible, Cloudformation preferred).
    • Familiarity with modern observability tools (Grafana, Prometheus, or equivalent).Modernizing Medicine Benefit Highlights
      • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
      • Employee Resource Groups
      • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
      • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

Keywords: ModMed, Boca Raton , Senior Manager of Site Reliability Engineering, Professions , Boca Raton, Florida