Support Services Associate I
Company: Cinch Home Services
Location: Boca Raton
Posted on: June 25, 2022
* Receive, review, record, and respond to incoming email
communications for status update and/or follow-up.
* Review and data entry of incoming service reports or supporting
documentation from vendors and customers for claim resolution.
* Communicate with service partners and clients regarding
authorizations, coverage questions, and general questions offering
assistance through the claim process.
* Follow up with providers and customers regarding job status.
* Using company guidelines and knowledge of Cinch contracts to
determine appropriate claim decision and customer follow up.
* Meet or exceed all established Key Performance Indicators.
* Other duties and projects as assigned
* Strong written and verbal communication skills
* Strong customer service and organizational skills
* Reading comprehension
* Critical thinking skills
* Time management skills
* Problem solving and negotiating skill
* Self-starter who is organized and detail oriented, with the
ability to multi-task.
* Ability to perform in a fast-paced environment
* Basic technical knowledge of appliances and HVAC (mechanical
* Basic understanding of accounting principles.
* Minimum one (1) year experience in a high-volume customer service
environment preferably with warranty or insurance claims experience
OR strong mechanical aptitude or technical troubleshooting.
Experience within HVAC, plumbing, electrical, appliance, pool or
spa related business, or maintenance background is desired.
* Ability to perform in a fast-paced environment with minimal
* Experience with Microsoft Office Suite
Keywords: Cinch Home Services, Boca Raton , Support Services Associate I, Professions , Boca Raton, Florida
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