Desktop Support Technician

Company: Beacon Hill Staffing Group, LLC
Location: Boca Raton
Posted on: June 23, 2022

Job Description:

Required Skills:At least 5 years experience in Desktop Support and Windows workstation managementAt least 5 years experience completing Tier 2 support for workstations, mobile devices, applications, and networks, etc. Must have low level network support experienceExperience working within a ticketing system and managing SLA's is requiredMust be able to communicate well with Executives and VIP personnel in person and over the phone and be able to judge situational feedback from users and adjustMust have strong problem solving skills Desired Skills: Experience with MAC and OS X a plusBachelor's degree in Computer Science or related fieldMicrosoft Active Directory & Exchange experience is a plusExperience supporting Windows 7, Windows 8, Windows 10, Server 2003/2008 a plusExperience supporting MS Office 2007 & 2010 and MS Office 2013 and/or Office 365 a plus Description of Role/Responsibilities:We are seeking an experienced Desktop Technician for a large enterprise finance company. In this role you will be responsible for workstation management and related projects including but not limited to application deployment, hardware asset tracking/reporting, end-user security, technical configuration and support, Level 2 break/fix support and troubleshooting, occasional Level 1 support after hours/during high demand, low level network support, support tickets and SLA management and general user technology guidance/education. You will have the opportunity to collaborate with team members, other IT groups and non-IT/business representatives to address all incidents, problems and requests. This is a fast paced environment supporting both advisors and internal customers and a great opportunity for an experienced Desktop Support Analyst to work for an enterprise organization.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .We look forward to working with you.Beacon Hill. Employing the Future (TM)Job Requirements:Required Skills: At least 5 years experience in Desktop Support and Windows workstation management At least 5 years experience completing Tier 2 support for workstations, mobile devices, applications, and networks, etc. Must have low level network support experience Experience working within a ticketing system and managing SLA's is required Must be able to communicate well with Executives and VIP personnel in person and over the phone and be able to judge situational feedback from users and adjust Must have strong problem solving skills Desired Skills: Experience with MAC and OS X a plus Bachelor's degree in Computer Science or related field Microsoft Active Directory & Exchange experience is a plus Experience supporting Windows 7, Windows 8, Windows 10, Server 2003/2008 a plus Experience supporting MS Office 2007 & 2010 and MS Office 2013 and/or Office 365 a plus Description of Role/Responsibilities: We are seeking an experienced Desktop Technician for a large enterprise finance company. In this role you will be responsible for workstation management and related projects including but not limited to application deployment, hardware asset tracking/reporting, end-user security, technical configuration and support, Level 2 break/fix support and troubleshooting, occasional Level 1 support after hours/during high demand, low level network support, support tickets and SLA management and general user technology guidance/education. You will have the opportunity to collaborate with team members, other IT groups and non-IT/business representatives to address all incidents, problems and requests. This is a fast paced environment supporting both advisors and internal customers and a great opportunity for an experienced Desktop Support Analyst to work for an enterprise organization.

Keywords: Beacon Hill Staffing Group, LLC, Boca Raton , Desktop Support Technician, Professions , Boca Raton, Florida