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Customer Support Analyst

Company: Kyra Solutions, Inc.
Location: Boca Raton
Posted on: June 20, 2022

Job Description:

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. Join Our Team If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, Click here to Apply , availability, and contact information. You do not want to miss this opportunity!Job Requirements:Title Customer Support Analyst Roles & Responsibilities

  • A minimum of 2 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.
  • Provides Tier 1 and Tier 2 support of medium to high complexity.
  • Works in a team as a team member.
  • May coach more junior technical staff
  • Responsible for Tier 1 and 2 software and hardware support.
  • Provides technical advice, guidance and informal training to customers using hardware and software programs.
  • Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
  • Performs root cause analysis and develops checklists for typical problems.
  • Recommends procedures and controls for problem prevention.
  • Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
  • Works in a team setting, sharing information and assisting others with calls. Education:
    • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Keywords: Kyra Solutions, Inc., Boca Raton , Customer Support Analyst, Professions , Boca Raton, Florida

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