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Data Center Operations Technician

Company: TalentPartners
Location: Boca Raton
Posted on: June 20, 2022

Job Description:

Job Requirements:We are looking for a personable, energetic technician who will thrive in a fast-paced environment. The ideal candidate will have strong attention to detail and be ready to jump in on day one.The Data Center Operations Technician will be part of a team supporting operations and will be responsible for setup, monitoring, and maintenance of the data center hardware and infrastructure. The Operations Center Technician will be responsible for customer and data center operations support. This role operates in a 24/7 environment which requires flexibility to work any shift. Responsibilities:

  • Uses monitoring applications in conjunction with ticketing systems to support business users and data center operations teams.
  • Continual observation and monitoring of data center systems.
  • Conduct triage and provide Level 1 support for trouble calls.
  • Generating trouble tickets for Tiers 2 and 3 support. May route issues or incidents to application, system support and network specialists.
  • Perform daily and weekly backups
  • Oversee data file transfers with card brands and 3rd party partners
  • Monitor maintenance activities and provide notifications.
  • Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
  • Installing various operating systems and applying base configurations.
  • Perform hardware firmware upgrades and learn new hardware platforms.
  • Rack servers, install cabling, and assist with other infrastructure needs.
  • Deploy complex, highly available infrastructure and services.
  • Develop and maintain operational process and procedures.
  • Follow documented processes and procedures and suggest changes and improvements.
  • Track inventory and maintain accurate recordkeeping.
  • Test and troubleshoot hardware.
  • Perform audits of datacenter infrastructure.
  • Assist with additional duties as instructed by leadership/senior techs on the team. Skills, Competencies, and Qualifications:
    • 2+ years relevant experience.
    • Solid working knowledge of computer hardware.
    • Excellent written and verbal communication skills.
    • Exemplary organizational skills and attention to detail.
    • Excellent diagnostic skills.
    • Proven customer service acumen.
    • Solid working knowledge of various Linux operating systems including RHEL.
    • Proven experience managing Windows Servers.
    • Basic networking knowledge.
    • Understanding of different RAID configurations.
    • Ability to setup and configure various operating systems.
    • Ability to appropriately set up and decommission hardware within the constraints of the data center.

Keywords: TalentPartners, Boca Raton , Data Center Operations Technician, Professions , Boca Raton, Florida

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