National Support Technician II
Company: Canon Solutions America, Inc.
Location: Boca Raton
Posted on: May 9, 2022
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Job Description:
US-FL-Boca Raton Canon Solutions America, Inc.Requisition ID:
26735Category: Product SupportPosition Type:
Full-TimeOverviewEnsures specific products and technology programs
are executed in the field effectively while maintaining ongoing
product quality and services to all stakeholders.
ResponsibilitiesField Support:- Provides ongoing third-level
technical support to field engineers and troubleshoots problems on
equipment.- Provides field support for new product introductions &
installations.- Provides instruction on new adjustments, repairs,
upgrades and troubleshooting procedures, including guidance in
utilization of available sources of information.- May audit
accounts/equipment for performance and ensure proper maintenance,
report on others work to ensure it meets company standards, and
report findings on the SAR.- Escalates issues in a timely manner
that minimizes customer downtime.- Informs CSA Management on
escalation status.Documentation/Knowledge transfer:- Frequently
utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote
Assist & ADAM.- Maintains and updates problem records and reports
any resolved/unresolved problems.- Organizes and disseminates
information so that other engineers can perform their duties more
efficiently.- Creates documents, and inputs updated technical
information to maintain knowledge database, Core
Competencies/technical publications.- Trains other engineers in the
use of tools, working methods, and technical tips to improve
performance.- Troubleshoots MICR issues and answers MICR related
questions.- Ensurse all tasks, regardless of owner, are completed
in a timely fashion (RCCA).- Completes Bundle upgrades confidently
and in a timely manner.- Must understand and show competence in
Media related issues and be able to discuss the interaction between
Ink & Media.Product Quality:- Full understanding of ORS and
utilizes its dashboard functionality on a regular basis.- Achieves
and improves the performance targets for the current strategic
products and proceeds post-sales support for all assigned
products.- Interfaces with development, factory engineers or third
party vendors for technical information.- Reports to PSO field
obstacles (documentation, product defect, logistics) to team
lead(s). Qualifications- HS Diploma, GED, or equivalent experience
required, plus 4 to 6 years of related experience.- Associates
degree in Mechanical or Electronics area of study.- Field service
experience, including printer knowledge and testing and/or
diagnostic applications.- Advanced computer skills (networking,
multi operating system, windows server, Linux etc.) preferred.-
Understanding of TDM print market.- May require up to 70% travel
(both domestic and Internationally), including overnights (valid
driver's license, passport, and acceptable driving record
necessary).- Must be able to work in a 24/7 environment, perform
shift work, and do on-call rotations is required.- Required to take
all necessary steps to obtain security and/or other clearances
required by customers to enter the customers' premises.- Technical
certifications such as A+, Network+, MCSE are highly desired.-
Advanced color certification.- Knowledge of PLC / Control software
preferred.- Knowledge of digital workflows in a color environment
desired.- Must be able to lift 50 lbs and be in a mobile activity
more than 50% of the time. (Walking, standing, stooping/kneeling).
Ability to work entire shift while standing with occasional rest.
Company OverviewAbout our Company - Canon Solutions America, Inc.
empowers companies of all sizes to succeed by supplying market
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With unwavering dedication to promote professional innovation,
Canon Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionFull Time On Site
(Hub) - This position requires full-time presence at your assigned
office(s)/worksite(s)/territory. Posting Tags#LI-LB1
#PM20PI177213888
Keywords: Canon Solutions America, Inc., Boca Raton , National Support Technician II, Professions , Boca Raton, Florida
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