Branch Coordinator (Tampa, Florida)

Company: The Timken Company
Location: Boca Raton
Posted on: January 15, 2022

Job Description:

We're passionate about applying our expertise to engineer and manufacture applications that will perform in the most challenging environments. Every day, more than 20,000 associates around the world collaborate to deliver unique solutions and unparalleled value to our customers.This position exists to support customers, account managers, technicians, and dealers/distributors as applicable, and to complete day-to-day operations/administration tasks at the respective branch. The Branch Coordinator provides full-cycle sales support and premium customer service to both internal and external customers.Work location for this position is Tampa, FL - 33601 Job Responsibilities:

• Answer and direct branch phone enquiries and assist walk-in customers as necessary.
• Prepare customer quotations and invoicing orders for parts and installation using ERP and CRM software.
• Provide sales order management support to Account Managers and National Sales Manager.
• Coordinate technician scheduling for installations and service and manage change orders.
• Efficiently schedule and communicate product installations and service calls performed by Technicians.
• Manage and maintain inventory levels appropriate for monthly sales projections.
• Select appropriate kits for customer/dealer installations and relay technical feedback on kit suitability to Engineering Department.
• Provide various reports to management & colleagues such as quote status, on time delivery, gross margin analysis and sales activity.
• Facilitate all communication and completion of the order process with other departments; liaise between Account Managers, Technicians, Engineering and Warehouse.
• Conducts inventory management on all parts and WIP (work in progress)
• Manages order board Technical and Functional Skills:
  • Highly organized and strong capability to manage changing tasks and communication methods
  • Expert administrative functionality with various software platforms and MS Office suite
  • Customer Service oriented with expert written and verbal communication skills
  • Has a high level of initiative, and self-motivation, utilizing a positive attitude and proactive approach
  • Highly effective in working both independently and as part of a team structure.
  • Demonstrates a high level of emotional intelligence, having the ability to deal with a multitude of personalities and situations centered around customer service.
  • Creative and effective problem-solver Qualifications: Bachelors Degree required. Two years of customer service experience required.All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
    
    

Keywords: The Timken Company, Boca Raton , Branch Coordinator (Tampa, Florida), Professions , Boca Raton, Florida