Data Analyst

Company: ADT Security Services, Inc
Location: Boca Raton
Posted on: November 12, 2021

Job Description:

Company Overview: At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Position Summary The Value Creation team develops strategies and tactics to maximize total subscriber value across the Consumer Sales ecosystem. We provide business leaders with visibility into economic drivers of value across the lifecycle of our subscriber base. We aggregate data from disparate environments to construct Customer Lifetime Value models that underpin all facets of the business: customer acquisition, recurring revenue streams, costs for ongoing service, upgrades/changes in the services provided, the expected lifetime of the customer, etc. These models form the basis for financial analysis and evaluation of a wide array of business decisions, both tactical and strategic in nature. Through data analytics, the Data Engineer identifies opportunities to make sustained improvements to customer profitability and lifetime value across all channels. The Engineer serves as the subject matter expert for the Value Creation Team's deep interaction with Business Intelligence and the Information Technology systems that provide the information integral to the evaluation of consumer financing and pricing, job costing, revenue management, etc. Duties and Responsibilities: * Subject matter expert on all data and systems impacting customer profitability and growth * Improve visibility into realized impacts of new and existing customer price changes * Represents Value Creation Team on technical system implementations & enhancements, including but not limited to data warehouse environments, Configure/Price/Quote tools, billing systems, eCommerce engines * Sets up control groups and parameters for test and learn * Captures, integrates, and analyzes sales & installation transaction information in support of ongoing and ad-hoc Pricing and Credit decisions * Connect and aggregates transactional level data from multiple disparate systems, providing advanced analytics and insights into customer profitability and improved customer lifetime value * Apply practical judgment to interpret and hypothesize opportunities and help construct tests that will validate value creation opportunities * Assist in developing executive-level presentations to illustrate data insights and present key findings which drive decision-making. Minimum Education and Experience: * Undergraduate degree required; preferably in the field of computer science, engineering, or statistics * 3+ years of related experience in an analytical role, 5+ years preferred * Proficiency in writing one's own queries after surveying large data sets * Inquisitive, innovative, organized, meticulous, and comfortable with uncertainty * Ability to bridge business practices with datasets and IT processes * Ability to think logically about the behavior of numbers and make inferences * Be able to see the big picture, make thoughtful tradeoffs and focus on what matters * Proficient in SQL (Oracle via Toad and/or BigQuery preferred), Excel, and related software * Mindfulness of efficiency in processes and presentation ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.#06022021

Keywords: ADT Security Services, Inc, Boca Raton , Data Analyst, Professions , Boca Raton, Florida