Global Client Manager, Customs Brokerage (Remote Location)

Company: DDC FPO
Location: Boca Raton
Posted on: April 8, 2021

Job Description:

Client Manager (Global)- North America

Division: North America
Position Reports to: SVP, Client Experience
Positions Reporting to this Position: n/a
FLSA Status: Regular Full-Time, Exempt

Who we are:

DDC FPO is a rapidly growing business process outsourcing (BPO) solution provider for the transportation industry which provides professional services to the Less-than-Truckload (LTL), Third Party Logistics (3PL), and Freight Forwarding markets. We deliver a combination of technological and human resources to perform back and front office functions geared around cost savings, improved efficiency, streamlining processes, and freeing up our clients internal resources and time so that they can focus on doing what they do best, move freight.

Our vision is To drive the advancement of the industries we serve and facilitate a ripple effect of empowerment for each of their respective communities by way of innovative people, processes and technologies . Our clients include many of today s top LTL carriers within North America, as well as a variety of 3rd Party Logistics partners and Customs Brokers.

DDC FPO is part of The DDC Group, a worldwide network of BPO experts and solutions founded in 1989.

Who we are Looking for:

DDC FPO is hiring for a Client Manager (CM) to focus on our global transportation and customs brokerage clients. This CM must retain and nurture these key clients by building and maintaining strong relationships. The CM will work to become a strategic partner and advisor to these clients while discovering new opportunities to work together for mutual benefit. They will be the lead point of contact for all key client matters, anticipate the client s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The CM role will have a responsibility to manage both the client relationship and the client s interactions with other DDC FPO teams and employees.

Your Primary Duties Will Include:

• Developing a solid and trusting relationship between major key clients and company
  
• Resolving key client issues and challenges
  
• Developing a complete understanding of key account needs
  
• Anticipating key account changes and improvements
  
• Managing communications between key clients and internal teams
  
• Managing account team assigned to each client
  
• Strategic planning to improve client results
  
• Establishing a timeline of performance based on client contracts
  
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  
• Meeting all client needs and deliverables according to proposed timelines
  
• Analyzing client data to improve KPIs
  
• Expanding relationships and securing new clients
  
• Handling project management responsibilities for implementations and expansion into new geographies
  The Ideal Candidate for this Position Has or Is:
  
  • Able to multitask, prioritize, and manage time efficiently
    
  • Excellent interpersonal relationship skills
    
  • Previous experience in Customs Brokerage is required
    
  • Previous experience in other transportation verticals a plus
    
  • In-depth understanding of company key clients and their position in the industry
    
  • Eager to expand the company with new sales, clients, and territories
    
  • Able to analyze data and sales statistics and translate results into better solutions
    
  • Bachelor s degree in marketing, business administration, sales, or relevant field; Master s degree preferred
    
  • Four to five years previous work experience in sales, management, key account management, or relevant experience
    
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
    
  • Solid computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
    
  • Strong negotiation skills, with ability to follow-through on client contracts
    
  • Ability to multitask and manage more than one client account
    
  • Proven results of delivering client solutions and meeting sales goalsAttributes:
    
    • Goal-oriented, organized team player
      
    • Encouraging to team and staff; able to mentor and lead
      
    • Self-motivated and self-directed
      Perks and benefits of joining the DDC team include, but are not limited to:
      
      • A spot on one of today s fastest-growing, privately-owned teams in the global outsourcing industry
        
      • Access to the tools and resources for education, personal growth, and professional development
        
      • A competitive salary
        
      • Benefits including healthcare, dental, vision and life insurance
        
      • Unique travel opportunities
        
      • Support for your future with company contributions to a DDC retirement program
        
      • The tools to succeed, such as technology resources and partial mobile service reimbursement
        
      • Work-life balance in a family-forward culture
        
      • A chance to give back to the community as part of our corporate social responsibility initiatives
        
      • Paid time off (PTO)
        Apply Online Below
        
        

Keywords: DDC FPO, Boca Raton , Global Client Manager, Customs Brokerage (Remote Location), Professions , Boca Raton, Florida