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Customer Support Technician

Company: Kyra Solutions
Location: Boca Raton
Posted on: October 19, 2020

Job Description:

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. Join Our Team If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume to Be sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity Title Customer Support Technician Roles Responsibilities Configure and deployment of Information Technology resources. Includes, but is not limited to desktop, laptops, printers, mobile devices, etc. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures. Assist in coordinating audiovisual setup and video conference support. Assist with annual inventory scanning and equipment surplus. Responsible for security administration (password reset). Install, configure, and update software. Participate in team projects, meetings, and assignments. Responsible for reading and following the Department's Procedures and Policies. Responsible for understanding and enforcing the Department's Policies and Procedures. Responsible for documenting solutions to Technology issues.Responsible for traveling to remote sites to resolve IT-related issues andor to deploy resources. Responsible for tracking incidents in the service desk ticketing systems. Responsible for creating tracking PMRs for IT equipment transfers relocation. Perform other related duties as assigned. Ability to lift up to 50 pounds. Flexibility to work hours between 700 AM to 700 PM andor Saturdays, either on a rotation or as part of a regular and on-call work schedule. Good Verbal and Written Skills. A Certified. Customer Driven. Detail Oriented. Time Management. SCCM Experience. Problem Solver. Team Player. Self-Motivated. Audio Visual Skills. Organizational Skills. Associate Degree or Technical Institute Degree Certificate in Computer Science. Information Systems, or related fields. Or equivalent work experience. Location Boca Raton, FL Duration Full Time Why Kyra? Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA. Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazinersquos one of Americarsquos Fastest Growing Companies several years in a row. Kyrarsquos commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website httpskyrasolutions.comcareers for more information. Background References Verifiable professional references will be required along with the resume however, references will be checkedcontacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.

Keywords: Kyra Solutions, Boca Raton , Customer Support Technician, Professions , Boca Raton, Florida

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