Customer Support Technician
Company: Kyra Solutions
Location: Boca Raton
Posted on: October 19, 2020
Do you want to make an impact on the world around you? The work
we do at Kyra Solutions directly impacts government entities and
the citizens they serve. In Transportation, our solutions are
designed to save lives on the roadways and in our Regulatory
practice, we are designing solutions to make government digital for
your accessibility. Kyra works hard to offer long-term growth
potential, competitive wages, and continuous professional
development for our employees. Join Our Team If you are interested
in furthering your career with Kyra and help us improve the way
governments serve their citizens, please send your resume to Be
sure to include salary expectation, availability, and contact
information. You do not want to miss this opportunity Title
Customer Support Technician Roles Responsibilities Configure and
deployment of Information Technology resources. Includes, but is
not limited to desktop, laptops, printers, mobile devices, etc.
Troubleshoot and perform minor repairs to hardware, software, and
peripheral equipment, using proven troubleshooting procedures.
Assist in coordinating audiovisual setup and video conference
support. Assist with annual inventory scanning and equipment
surplus. Responsible for security administration (password reset).
Install, configure, and update software. Participate in team
projects, meetings, and assignments. Responsible for reading and
following the Department's Procedures and Policies. Responsible for
understanding and enforcing the Department's Policies and
Procedures. Responsible for documenting solutions to Technology
issues.Responsible for traveling to remote sites to resolve
IT-related issues andor to deploy resources. Responsible for
tracking incidents in the service desk ticketing systems.
Responsible for creating tracking PMRs for IT equipment transfers
relocation. Perform other related duties as assigned. Ability to
lift up to 50 pounds. Flexibility to work hours between 700 AM to
700 PM andor Saturdays, either on a rotation or as part of a
regular and on-call work schedule. Good Verbal and Written Skills.
A Certified. Customer Driven. Detail Oriented. Time Management.
SCCM Experience. Problem Solver. Team Player. Self-Motivated. Audio
Visual Skills. Organizational Skills. Associate Degree or Technical
Institute Degree Certificate in Computer Science. Information
Systems, or related fields. Or equivalent work experience. Location
Boca Raton, FL Duration Full Time Why Kyra? Founded in 1997, Kyra
Solutions is a national leader of transportation technology and
regulatory solutions in government. We specialize in the art and
science of digital transformation in government. Our commitment to
providing the highest level of service and tailored solutions has
supported our consistent double-digit growth for over a decade. We
are headquartered in the greater Tampa Bay area with other offices
across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the
Best Companies to Work for in Florida 2 years in a row by Florida
Trend magazine. Kyra has won other numerous awards including the
coveted INC magazinersquos one of Americarsquos Fastest Growing
Companies several years in a row. Kyrarsquos commitment to our
employees, to best practices in project management and business
analysis, and to solution development has led to our achievement in
becoming the first Project Management Institute certified company
in Florida. Our proven successful track record has resulted in
several prestigious awards including the State of Florida's
Diversity Business of the Year Award. We are proud to be a sponsor
for the TaxWatch Productivity Awards and partner to Florida
TaxWatch. Visit our website httpskyrasolutions.comcareers for more
information. Background References Verifiable professional
references will be required along with the resume however,
references will be checkedcontacted after the interview and before
the project starts. Level two background check will be done on the
selected candidate for employment, criminal (State Federal),
education, and others as mandated by the client. Please make sure
your resume and all other information provided are accurate. Any
misrepresentation will mean permanent disqualification by the
client. Equal employment opportunity employer.
Keywords: Kyra Solutions, Boca Raton , Customer Support Technician, Professions , Boca Raton, Florida
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