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Client Services Support Analyst I

Company: CAMPUS MANAGEMENT
Location: Boca Raton
Posted on: March 22, 2020

Job Description:

A Client Services Support Analyst I is responsible for supporting the Campus Management customer base with any application related issues. The role involves working closely with other analysts and departments in order to provide effective and high quality technical support service. The Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting our customers.

Essential Job Responsibilities:

The Client Services Support Analyst I is responsible for providing Level 1 application support for Campus Management software, including:



  • Account ownership and customer-centric mindset for all designated/assigned customers.

  • Incident creation, routing, tracking, updating, escalation, resolution and completion in a professional and timely manner.

  • Maintaining basic knowledge of current versions of the company's proprietary applications such as CampusVue Student, Talisma CRM, Talisma Fundraising, etc.

  • Quickly establishing rapport, gaining and maintaining credibility with diverse audiences.

  • Following established guidelines and industry best practices to resolve customer issues.

  • Providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system, ServiceDesk.

  • Escalating issues to Senior Support Analysts and Management as appropriate.




    • Bachelor's degree or equivalent work experience preferred.

    • 0 - 2 years of customer service experience.

    • Demonstrates proficiency in SQL and Crystal Reports; can create and troubleshoot SQL views, stored procedures and functions at basic levels.

    • Basic understanding of data structures and the ability to identify recurring patterns.

    • Solid analytical and troubleshooting skills.

    • Strong verbal and written communication skills.

    • Ability to work closely with other team members.

    • Must be comfortable using a variety of tools and techniques, including: phone, chat and e-mail.

    • Desire to learn both the technical and business aspects of the Higher Education and Not-for-Profit sectors.

    • Proficient in Microsoft Office Suite.

    • Bilingual - English, Portuguese / English, Spanish preferred.

    • Basic knowledge of Campus Management Corporation's products and services preferred.

    • Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.

Keywords: CAMPUS MANAGEMENT, Boca Raton , Client Services Support Analyst I, Professions , Boca Raton, Florida

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