Customer Success Operations Lead

Company: VirtualVocations
Location: Boca Raton
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Success Operations Lead.
Key Responsibilities:

Create strategies to drive adoption and engagement throughout the customer journey
Manage day-to-day billing operations and metrics
Analyze and create processes for proactive outreach to improve retention, upsells, and win-backs

Required Qualifications:

3+ years of experience working with customer success teams in a SaaS environment
Passion for designing processes that scale
Ability to break down and solve complex problems
High degree of ownership over their work
Clear communicator with professional presence and influence

Keywords: VirtualVocations, Boca Raton , Customer Success Operations Lead, Other , Boca Raton, Florida

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