Spa Supervisor

Company: The Boca Raton
Location: Boca Raton
Posted on: May 25, 2023

Job Description:

Essential Functions

Job duties include, although are not limited to:

• Maintain established resort and departmental policies, procedures, standards, and objectives.
• Adhere to Club Rules & Regulations.
• Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
• Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client).
  
  
• Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled.
• Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance.
  
  Operational Duties
  
  In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
  
  
• Maintain established resort and departmental policies, procedures, standards, and objectives.
• Adhere to Club Rules & Regulations.
• Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
• Adhere to code of ethics; shall not enter into gainful employment with a member or guest (i.e. do not solicit or conduct personal business with a member or guest as a private client).
• Utilize ShiftNote daily to track team member performance. Recognition and opportunities accurately recorded to ensure appropriate reward and recognition occurs in a timely manner. Supportive coaching administered to readdress behaviors or coordinate necessary training programs to ensure corrective action.
• Provide supporting material based on daily accurate record keeping ensuring timely annual performance reviews.
• Administer effective onboarding of all new hires in line with Spa Palmera New Hire manuals addressing all policies, procedures, protocols, expectations, goals and objectives are delivered in line with resort standards.
• New hire, daily, weekly Forbes training and retraining of steps of service to ensure 100% compliance of Five Star Standards.
• Administer daily pre-shift meetings reviewing pertinent information relating in the day for the day including VIPs, service recoveries, flow opportunities, groups pickups, package support and guest's recognition.
• Proactively address future opportunities and ensure high levels of communication to prevent gaps of service or guest and members being negatively impacted.
• Monitor team member delivery of service from pick up and drop off.
• Perform bi-weekly quality audits on providers to ensure that they are delivering service protocols accurately and effectively in line with Spa Palmera Standards.
• Monitor upgrade forms to ensure all product usage aligns with services delivered in SpaSoft.
• Work closely with the Spa Operations Manager to ensure all quarterly team member evaluations are effectively monitored and team member performance is reviewed and addressed as need be.
• Ensure safety and hazard training is conducted monthly to ensure elimination of unnecessary work-related accidents and workers comp claims.
• Ensure team are trained when on boarding and then quarterly on proper body mechanics.
• Develop staff schedules for massage therapists and Aestheticians using the SpaSoft scheduling system.
• Develop room assignments on a nightly basis, review daily schedules.
• Serve as an active participant in the Manager On Duty Rotation schedule.
• Actively contribute to finding solutions for challenges.
• Prepare orders for supplies according to par for massage and skincare department, work with distribution clerks.
• Responsible for monthly treatment linen inventory counts and maintenance of pars.
• Perform monthly inventory and additional reports as needed.
• Prepare for meetings and be pro-active with handling issues.
• Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment.
• Maintain the SpaSoft scheduling system for maximum productivity.
• Proficient within the SpaSoft system including Administrative functions.
• Maintain a clean environment in massage/body treatment area according to Department of Health and departmental standards.
• Serve as the license and document administrator for the department.
• Respond to all member and guest concerns in a prompt, professional and courteous manner. Respect guest confidentiality.
• Greet and welcome all incoming and outgoing members, guests, and staff.
• Be aware of appearance and quality of work.
• Promote Spa and all services, products, and programs.
• Work alliance with Spa Attendant Supervisor and HotSoS to track maintenance and repairs and actively communicate with Engineering Department.
• Attend meetings as required.
• Participate in skincare, massage and body treatment training sessions as required.
• Know emergency procedures of treatment areas.
• Performs other related duties as assigned or requested by supervisors/managers.
  
  Internal Relationships
  
  Stylists, Nail Technicians, Estheticians, Massage Therapists, Spa Attendants, Spa Concierge, Spa Leadership
  
  External Relationships
  
  Club Members, Resort Guests & VIPs
  
  Qualifications, Education/Experience Requirements
  
  To successfully fulfill this position, the candidate must have High School Diploma (minimum) and licensure by the Department of Cosmetology. CPR certification required. Demonstrated competence in Hair services and polish application. Excellent human relations skills; be able to communicate with the general public in a courteous and professional manner. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. To be able to sit, stand, stoop or bend for duration of shift [at least eight (8) hours].
  
  Physical RequirementsProlonged extensive standing/walking. Heavy physical effort will be required on a regular basis. Considerable reaching and pushing. Be able to lift/carry loads up to 40lbs.
  
  In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: The Boca Raton, Boca Raton , Spa Supervisor, Other , Boca Raton, Florida