Patient Services Specialist

Company: Modernizing Medicine, Inc.
Location: Boca Raton
Posted on: May 25, 2023

Job Description:

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!


South Florida Business Journal, Business of the Year 2022

BIG Awards for Business, Company of the Year 2021

Best in Biz Award (Silver), Fastest-Growing Company of the Year 2021

South Florida Business Journal, Best Places to Work 2021

Inc. Magazine Best Workplaces of 2020

Modernizing Medicine delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.


Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.


The Patient Service Specialist (PSS) has the opportunity to create a positive patient experience within ModMed's Revenue Cycle Management service offering. As a Patient Services Specialist, your role will be to support patients that are treated by our ModMed BOOST service providers/doctors with their account needs. This first-hand connection to our service providers' patients is a critical aspect of ModMed's business and an exciting career path for individuals passionate about healthcare and customer service! If you are interested in learning more about this opportunity at ModMed and have healthcare billing experience or education, please apply!


Please note, this position is hybrid and will require working in our office in Boca Raton, Florida three days a week.


The Role:


Serve as primary contact for all inbound and outbound patient calls regarding patients balance inquiries, claims

processing, insurance updates and payment collections

Initiate outbound calls to patients of RCM clients in an effort to understand and address any account/payment issues

such as demographic and insurance updates

Input and update patient account information and document calls into PM

Special Projects: Other duties as required to support and enhance our customer/patient facing activities


Skills & Requirements:


Associates degree (preferred)

High school diploma or equivalent (required)

Minimum of 1-2 years of previous customer service experience required

Healthcare billing experience highly preferred

Call center experience highly preferred

Basic understanding of medical billing claims submission process and working with insurance carriers (e.g., Medicare,

private HMOs, PPOs) preferred

Proficient knowledge of business software applications such as Excel, Word and PowerPoint

Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone

Ability and openness to learn new things

Ability to remain calm in a demanding call center environment

Professional demeanor required

Ability to effectively manage time and competing priorities


Modernizing Medicine Benefit Highlights:


Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts

Employee Resource Groups

Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning

Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!


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Keywords: Modernizing Medicine, Inc., Boca Raton , Patient Services Specialist, Other , Boca Raton, Florida