Inbound Customer Support Representative

Company: Springbig
Location: Boca Raton
Posted on: May 24, 2023

Job Description:

401k + matchingType: Full TimeMin. Experience: Experienced Location: Seattle, WADepartment: Client ServicesType: Full TimeMin. Experience: Experienced Location: Seattle, WADepartment: Client ServicesType: Full TimeMin. Experience: Experienced Type: Full TimeMin. Experience: Mid Level The ideal **HR Corporate Recruiter** will have a demonstrated history of successfully marketing, advertising, searching, posting, interviewing, selecting, and hiring the best and the brightest talent across all functions (e.g. Accounting, Administrations, Business Development, Client Success, Development, Finance, Human Resources, Information Technology, Marketing, Product Development and executives). **MUST have experience recruiting for Technology, Sales, and Administration.*** Implement recruiting process for hiring leaders in the organization to ensure efficient and effective hiring across all departments. * Coordinate requisition process and approvals * Create and post jobs in Applicant Tracking System (ATS), Stack Overflow, Indeed, LinkedIn and additional recruiting websites. * Analyze compensation data (from reliable sources) to grade and recommend salary ranges. * Ensure compensation policy and processes are in alignment so employees receive fair and competitive packages. * Provide labor law guidance while ensuring the organization remains up to date and in compliance with the law. * Support the ensured adherence to federal, state and local compliance laws pertaining to all employee matters. * Guide the organization through employment law and records compliance requirements. * Employee investigations, EEOC, Americans with Disabilities Act (ADA) compliance. * Communicate with new hires regarding contracts and onboarding topics. * Create employee documents such as contracts, offer letters, background checks, etc. * Manage and analyze HR recruiting and hiring metrics and reporting * Job descriptions and Fair Labor Standards Act (FLSA) classifications. * Review, obtain approval, generate, and send offer letters. * Represent company at job fairs; meet with prospective candidates. * This role may expand in scope over time to support other recruiting programs or projects as required across the organization and may perform other duties as assigned. **Education:** BA/BS degree in Human Resources Management or equivalent. * **2+ years of experience in Corporate Recruiting*** **MUST have experience recruiting for Technology, Sales, and Administration.** * **4+ years of experience in Technology recruiting for a company (not a recruiting agency)** * **2+ years of experience in Sales recruiting for a company (not a recruiting agency)** * **2+ years of experience in Administration (Accounting, Finance, Legal, HR, and Marketing) recruiting for a company (not a recruiting agency)** * An energetic individual contributor who has superior ability to articulate, facilitate, communicate (written and verbal), present to a variety of audiences and organizations, both internally and externally. * Proficient with Microsoft Office Suite or related software. * Extremely organized, strong attention to detail, as well as exceptional interpersonal and customer service skills. * Experienced in supporting workforce planning (supply and demand), talent acquisition, and business operations. * Startup/ high-tech experience - ability to work in a fast-pace environment. * Exceptional communicator, able to effectively work with discretion and sensitivity across all levels of the business. High integrity, ethics, and ability to maintain confidentiality. * Self-starter continually seeking additional responsibilities. * Working knowledge of the US and specific FL Labor law. * Relevant recruiting certifications are a plus * We are a fun start-up, with a start-up culture * Our company is continually growing and always innovating and creating new features for ourselves and our clients * Company atmosphere is collaborative, passionate, and fun. * Casual dress code * Work with some of the best and brightest technical minds in the industry! We learn from and share knowledge with each other every day. Type: Part TimeMin. Experience: Mid Level We are looking for a **Inbound Customer Support Representative** in the **Boca Raton, FL area** to join our awesome team! Springbig's Inbound Customer Support team engages our corporate customers to drive springbig adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, managing renewals, and researching common and complex issues. The team works with the rest of the springbig organization to uncover new ways to make springbig's customers successful and to improve our product.* **Must be located locally, in or near Boca Raton, FL** * 2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role * Experience working with enterprise customers * Exceptional communication skills, highly organized, collaborative and detail oriented * Strong research and analytical skills with the ability to translate data into valid and relevant information and insight * Strong problem-solving experience * Empathetic, positive attitude with a desire to help our customers resolve issues and exceed their goals * Results-driven mentality with a bias for details, speed, and action * Must be proficient in Google Drive, Microsoft Excel (.CSV and Office, etc.) * Must have the ability to learn multiple software systems and able to move between them with ease. * Experience with Point of Sale or Loyalty and Communications software a plus * Comfortable in a startup environment... we move quickly and wear many hats Location: Boca Raton, FLDepartment: Development TeamType: Full TimeMin. Experience: Mid Level Location: Boca Raton, FLDepartment: DevelopmentType: Full TimeMin. Experience: Entry Level Your specialization is less important than your ability to learn fast, communicate and adapt to shifting priorities. We are looking for someone who genuinely enjoys interacting with engineers, bringing people into high stake discussions and being a champion for their team's goals. * Coordinates the product release schedule including coordination of resources, coordination of deliverables and setting of milestones set by the Agile Project Manager (APM) * Report project status on a regular basis to APM and BA through internal and external status reports * Participate, coordinate, and champion effective Agile / Scrum practices including backlog grooming sessions, sprint planning, stand ups, sprint demos and retrospectives * Coordinate with APM and BA to ensure successful delivery for our client(s) * Assist the APM to consider all project risks and issues and coordinating appropriate issues escalation to the necessary levels and following up on results. * Creating project reports and summaries for APM and BA * Coordinating the scheduled milestones and their success * Coordinating and participating in the effective team collaboration and communication * Coordinate, participate, and learn all phases of the development life cycle: from requirements gathering, translation in technical specifications, Jira ticket creation, design, code review, testing, and product review and release * **Active Scrum Master certification required** * **2+ years of successful Scrum Master experience with coordinating software development for web-based projects using Agile methodologies** * Experience with Jira and Confluence Cloud * Excellent written and verbal communication skills * Technical team leadership skills and a passion for quality * Experience leading scrum rit

Keywords: Springbig, Boca Raton , Inbound Customer Support Representative, Other , Boca Raton, Florida