Accounts Support Specialist

Company: Shoes for Crews
Location: Boca Raton
Posted on: March 10, 2023

Job Description:

It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

What You Will Love About US

• 
  
• Great Company Culture-Awarded one of the TOP companies to work for
  
• Competitive salary
  
• Generous Health Benefit Package (some at NO cost)
  
• Prepare for the future-401(k) (with 3% match)
  
• Paid vacation, holidays, and sick leave
  
• Hybrid and remote schedules
  
• Employee recognition platform
  
• Employee discounts (Including a FREE pair of shoes
  
• Wellness program
  
• Robust onboarding program
  
• QUPID Committee
  
• Engagement Committee
  
  
  Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!
  
  Shoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing.
  
  
  
  Position Summary:
  
  The Hospitality Accounts Support Specialist will be responsible for interacting with the Hospitality Sales Vertical that includes: Cruise lines, Disney and all hotel groups executing a range of external and internal requests.
  
  As the first point of contact for these customers through our multiple channels of communication, he/she will ensure optimal customer satisfaction by resolving concerns while helping customers solve their problems and navigate their way through our internal customer channels. Ad hoc travel may be required to support trade shows and on-site services activity.
  
  Requirements:
  
  
  • 
    
  • Proven business acumen and understanding of sales and Shoes For Crews internal processes
    
  • Demonstrates personal accountability and ownership for performance
    
  • Demonstrates the ability to recognize his/her internal/external customer
    
  • Strong organizational skills and attention to detail
    
  • Able to multi-task, manage and prioritize multiple assignments and meet deadlines
    
  • Driven to meet goals, generate results and overcome obstacles
    
  • Demonstrates an observable passion for creating an outstanding customer experience
    
  • Utilizes active listening, reading comprehension and soft skills to build and maintain rapport with customers and peers
    
  • Demonstrates accuracy and competency: written and verbal communication
    
  • Builds and maintains strong product knowledge
    
  • Excellent verbal and written communication skills (clear and concise)
    
  • Bilingual (English/Spanish) a plus
    
  • Excellent follow up skills
    
    
    Qualifications:
    
    
    • 
      
    • 5 years of administrative support and / or customer service experience
      
    • Demonstrated ability and preference for working in a fast paced sales environment
      
    • Proficiency in grammar usage and professional written communications
      
    • Tech savvy and proficient in Microsoft Office Suite-Excel & PowerPoint specifically Shoes For Crews ticketing systems and department related technology
      
    • Able to work a full-time schedule
      
    • Commitment to achieving personal growth and success
      
      
      Essential Functions & Accountabilities:
      
      
      • 
        
      • Proactively partner with the Hospitality Sales Manager and be the first point of contact for hospitality customers when assigned Sales Reps are otherwise engaged, travelling
        
      • Develop and secure long-term relationships with Hospitality Account Customers
        
      • Perform client care calls to External and Internal customers
        
      • Establish good working relationships with Hospitality Account Point of Contacts
        
      • Coordinate service, and billing of Hospitality Account Customers
        
      • Internal expert - handle questions/process requests from all Shoes For Crews internal departments
        
      • Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department
        
      • Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner
        
      • Conduct communication meetings with External and Internal Customers on a regular basis to ensure that changes in policies, procedures and standards are disseminated in a clear and concise manner
        
      • Utilize dashboards, reports, and other resources daily to proactively manage account activity and support Hospitality Account customers
        
      • Perform daily account audits and updates
        
      • Work with internal teams and ticketing systems to research and resolve customer issues
        
      • Evaluate pending tickets daily for assigned customers and work with the appropriate internal customers to ensure services levels are met
        
        
        
        
        Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
        

Keywords: Shoes for Crews, Boca Raton , Accounts Support Specialist, Other , Boca Raton, Florida