Call Center Supervisor- 3:30-midnight
Company: Nation Safe Drivers
Location: Boca Raton
Posted on: November 24, 2022
*Nation Safe Drivers* is one of the largest suppliers of
auto-related, supplemental products since 1962. Our expertise is to
develop and market specialty "niche" products to the Automotive and
Insurance industries. Currently we are looking for a customer
service call center Impound Supervisor for our Impound department
who is responsible for managing a team of Team Leads and Impound
Specialists. This position will manage their team with regards to
dispatching out our service providers to assist clients whose
vehicles have been impounded. Impound Supervisors also manage call
center KPIs including but not limited to - calls answered, number
of dispatches, service levels, negotiation skills, attendance and
tardiness, and customer service. Supervisors also coach and motive
their team to meet and exceed performance expectations. If this
sounds like a job you would excel at, please do not hesitate to
complete the application as we are looking to fill the position
quickly with the right person.
*Impound Supervisor Work Schedule: M-F 11:30am-8:00pm*
*Why Work with Us?*
* *Employee Stock Ownership* - Earn company shares annually (free)
based on years of service.
* *Culture *- Everyone is considered part of the work family where
the employee experience takes precedent. Casual work attire in the
* *Benefits* - Medical, Dental, Vision, 401K, Pet Insurance, Short
& Long-Term Disability, Supplemental Life.
* *Compensation* - Competitive base pay based on experience plus
monthly bonus potential.
* *Employee Perks* - Reward and recognition programs. Discount
* *Career Path & Advancement Opportunities* - Focus on promoting
from within and training paths.
* *Fun Events & Team Lunches*
*Impound Supervisor's Job Responsibilities: *
* Evaluate daily, weekly, and monthly performance of all team
members to ensure top performance.
* Monitor and coach team throughout the day based on real-time
* Demonstrate NSD's core values, vision and purpose by leading by
example and holding Impound Specialists accountable to the same
* Conduct team's performance reviews and disciplinary actions.
* Ensure Impound Specialists are meeting time to dispatch
expectations and resolving issues expeditiously.
* Address challenges and problems that have been escalated.
* Report, analyze and resolve system, customer, and operations
issues that impact service quality.
* Ensure that Impound Team Leaders and Impound Specialists adhere
to their schedule and attendance requirements.
* Conduct daily team huddles to set expectations for the day.
* Work with QA department identify areas of opportunity of
improvement for the team.
* Learn the Impound Specialist's role to be able to assist in any
area of deficiency.
*Education/ Work Experience and Job Competencies Need for the
Impound Supervisor: *
* College degree preferred.
* High School diploma or GED
* 2+ years in a supervisor role preferably in a call center
* Experience meeting quotas/targets
* Job Competencies:
* Must demonstrate a positive attitude with both internal &
* Excellent interpersonal communication skills (verbal and
* Must have working knowledge of Excel, Word, and Outlook
* Ability to multi-task, follow up, and meet deadlines/goals
* Strong attention to detail and an active listener
* Must demonstrate polite and professional demeanor
* Must be able to manage conflict and find resolutions that help
build teamwork and builds interpersonal relationships
* Must have leadership skills that creates a supportive and
motiving environment but also ensures accountability
* Must have time and priority management skills to boost
productivity and efficiency
* Must have problem solving and critical thinking skills.
* Ability to manage performance in real-time and develop
* Ability to identify discrepancies and take initiative to research
variances and correct
NSD is an equal opportunity employer and a drug free workplace.
Location: 4660 Communication Ave, Boca Raton, FL 33431
Job Type: Full-time
* Dental insurance
* Health insurance
* Retirement plan
* Vision insurance
* 8 hour shift
Ability to commute/relocate:
* Boca Raton, FL 33431: Reliably commute or planning to relocate
before starting work (Required)
Work Location: One location%58047475%
Keywords: Nation Safe Drivers, Boca Raton , Call Center Supervisor- 3:30-midnight, Other , Boca Raton, Florida
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