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Partner Operations Specialist

Company: 2U (Do Not Use)
Location: Boca Raton
Posted on: November 22, 2022

Job Description:

What We're Looking For: The Partner Operations Specialist develops solutions for business challenges to support operational goals. They will work closely with team members and management to support department operations, identify areas for improvement, and support standardization and improvement efforts. - The Partner Operations team is charged with delivering quality outcomes for partners, while seeking operational efficiencies that set us up for growth at scale. We maintain strong relationships with all internal matrix teams at 2U across multiple product lines, and provide support for all of 2U's university partners. - Key Role and Responsibilities: -

  • Manage operational needs for Program Directors, Senior Directors, General Managers or external university partners. Assess needs, plan, and execute support. Coordinate tasks to ensure delivery within timeline. Liaise with stakeholders and leadership as necessary to prioritize and facilitate completion of requests. (35%) -
  • Input, audit, and manage sensitive information in Salesforce, Google Sheets, Google Data Studio, Tableau, Excel, Zoom, and multiple LMS platforms that are critical for program operations. Intake, gather, and respond to emergent data collection requests or other urgent needs from department leadership, university partners, and other internal and external stakeholders. (25%)
  • Evaluate current operational performance in the department, identify areas of inefficiency, and assist in creative and strategic planning for improvements and standardization. (20%)
  • Maintain clear and accurate operations documents and procedures for reference purposes. Monitor, business operations compliant to standard processes and best practices. (20%) Education and Experience:
  • 2+ years of experience preferred
  • Demonstrated general understanding of business operations.
  • Analytical thinker with great attention to detail.
  • Strong Google Sheets/Excel and Salesforce skills needed. -
  • Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change.
  • Great communication and interpersonal skills, with the ability to communicate difficult or sensitive information in a tactful manner.
    • Well-developed sense of discretion regarding access to sensitive information.
    • Enthusiasm and the ability to work with a diverse team in a fast-paced environment. About 2U Inc. (NASDAQ: TWOU)2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era-and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs-developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. -2U Diversity and Inclusion Statement At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. - Benefits & Culture Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms. 2U offers a comprehensive benefits package:
      • Medical, dental, and vision coverage
      • Life insurance, disability and 401(k)
      • Unlimited snacks and drinks
      • Generous paid leave policies including unlimited PTO
      • Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break To learn more, visit 2U.com. #NoBackRow In Colorado, the anticipated base salary for this role is $55,000, with potential bonus eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate's assigned office) and prior work experience of the candidate Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
        2U -is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or -veterans' status, or any other classifications protected by applicable federal, state or local laws. -2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. -

Keywords: 2U (Do Not Use), Boca Raton , Partner Operations Specialist, Other , Boca Raton, Florida

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