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Textile Specialist

Company: Hollander Sleep Products
Location: Boca Raton
Posted on: June 22, 2022

Job Description:

The Product Quality Specialist plans and supervises the development to launch validation process for new finished items and for mandated customer periodic product testing. Arrange, examine and route component shells and finished item test samples and supervise 3rd party lab testing of finished HSP products, to confirm that HSP meets all customer specific requirements and claims. Provide validation test data and samples to customers as required. Reconcile any reported non conformances in product testing results to achieve approval for production to start and or to ship from HSP NA plants. Evaluate and disposition products, component fabrics and color swatches manufactured and/or sourced by Hollander to ensure they meet established customer specific and HSP quality specifications. Define testing requirements of components with HSP Asia teams or suppliers.Essential Duties and Responsibilities: (Includes the following, other duties may be assigned):

  • Manage customer product testing for assigned key customer accounts. Maintain relationships with customer technical and quality liaisons and third party lab contacts. Schedule and request test samples from HSP production for new items, item changes, and annual testing per customer requirements. Create and submit Testing Request Forms (TRFs) with test samples to third party labs to validate compliance to basic physical properties, product safety, labeling, performance claims, and all unique customer required testing.
  • Prepare and submit Corrective Action Plans for customer testing non conformances and submit retesting as needed to obtain full approvals/passing results. Coordinate action plan step implementation with Asia teams and NA plants as appropriate
  • Maintain customer website interfaces and PLM inputs for testing submissions and inspections for various customers as required. Store all outside and internal test reports in the appropriate HSP SharePoint files to maintain history. Maintain GMI packaging testing data interface for various customers
  • Evaluate submitted product/component samples and provide written summary to appropriate persons (including, but not limited to Merchandising, Suppliers, sourcing, and the HSP Asian offices).
  • Coordinate competitor product analysis & testing. Create evaluation reports based on external labs reports and internal design review, Present findings at review meetings with merchandising, and store written summaries on the shared drive for accessibility.
  • Solicit special "red tag" samples and submit to customer technical design teams for approval as appearance masters
  • Publish Technical design review reports for certain key customers for new items.
  • Examine submitted color lab dips/samples for conformity to standard and provide directional feedback to HSP Asia teams and Boca Merchandising on improvements required.
  • Test component products internally (thread count, weight, dimensional stability to laundering, etc.) as needed.
  • Conduct special testing studies and publish summary reports for management review for special projects as assigned
  • Review and approve 3rd party testing lab invoices
  • Maintain customer testing logs to track new and recurring testing status thru design validation stage gates, and request follow-up samples from both Asia and/or from NA plants for repeat testing per defined customer protocols.
  • Issue letters of Guarantee to customers upon request (GCCs, COCs) based on historical test results
  • Submit samples for AAFA certifications and maintain certifications in SharePoint
  • Collaborate with Corporate Technical Manager and/or Quality Director in problem solving for customer complaints and supplier and internal quality issues
  • Create fiber trials requests, track status, and lead fiber trial review meetings with merchandising and the supply chain
  • Acquire fiber testing samples and fiber specs, and submit both periodic and quality issue fiber samples to 3rd party labs for testing. Analyze test results and summarize trends as feedback to Sourcing and manufacturing quality.
  • Classify internal Asian component product 3rd party lab test reports as approved or not approved, and provide feedback to Asia offices for all non conformances as needed, to back up Technical Manager
  • Cross-trained in other areas of operation within the quality department such as compliance label printing.
  • Manage sample sales in Boca and set up sample donations as required.
  • Other duties as required.Supervisory Responsibilities: No direct report supervision, but must supervise customer specific testing process for assigned customer accounts. Direction given HSP Asian teams, to NA plant sample makers, and to 3rd party testing labs as necessary to accomplish the overall product validation process.Reporting Relationship: Reports to Boca Corporate Technical ManagerEducation/ Skillset:
    • College Degree (BS degree preferred in technical related field such as textiles or design, or equivalent experience.
    • Candidate must be able to demonstrate proficiency in Microsoft Word, Excel and Outlook.
    • Project management skills and detailed communication skills are required.
    • Good color perception as demonstrated via FH 100 Hue color perception test is required.

Keywords: Hollander Sleep Products, Boca Raton , Textile Specialist, Other , Boca Raton, Florida

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