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Sr. Desktop IT Support

Company: Crescent Solutions
Location: Boca Raton
Posted on: June 18, 2022

Job Description:

This is a permanent position, with benefits, holiday pay, vacation, etc. This is a "white glove" IT Support position.Desktop / Help Desk Senior LevelResponsibilities

  • Initial point of contact for customers seeking technical assistance on site and remotely.
  • Perform troubleshooting steps, to both on site customers and those located in remote offices.
  • Build out and deploy Windows PCs and notebooks.
  • Installation and maintenance of hardware and software.
  • Printer and Copier maintenance.
  • Provide "white glove" support to Executives.
  • Assist with resolving a wide range of IT issues, including networking, and applications.
  • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
  • Able to maintain records, document, and manage tickets through Help Desk ticketing system.Skills
    • 6+ years customer support/help desk experience
    • Knowledge and experience with Windows 10
    • Knowledge and experience with Microsoft Office 365
    • Knowledge and experience with Azure
    • Knowledge and experience with Active Directory and group policies
    • Knowledge and experience with iphones
    • Knowledge and experience with VDI
    • Experience with detailed documentation and ticketing
    • Ability to work independently and communicate clearly
    • Must possess strong troubleshooting skills.
    • Ability to prioritize and handle multiple projects simultaneously.
    • Willingness to learn new systems and skills.
    • Ability to define problems, collect data, establish fact, and draw valid conclusions.
    • Outstanding customer service skills and time management skills.
    • Effective communication skills, both written and verbal.
    • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.

Keywords: Crescent Solutions, Boca Raton , Sr. Desktop IT Support, Other , Boca Raton, Florida

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