Sr. Desktop IT Support
Company: Crescent Solutions
Location: Boca Raton
Posted on: June 18, 2022
Job Description:
This is a permanent position, with benefits, holiday pay,
vacation, etc. This is a "white glove" IT Support position.Desktop
/ Help Desk Senior LevelResponsibilities
- Initial point of contact for customers seeking technical
assistance on site and remotely.
- Perform troubleshooting steps, to both on site customers and
those located in remote offices.
- Build out and deploy Windows PCs and notebooks.
- Installation and maintenance of hardware and software.
- Printer and Copier maintenance.
- Provide "white glove" support to Executives.
- Assist with resolving a wide range of IT issues, including
networking, and applications.
- Installation and/or relocation of IT equipment, including PCs,
Monitors, Printers, Copiers and server room equipment. (Heavy
lifting of IT/Computer Equipment Required)
- Able to maintain records, document, and manage tickets through
Help Desk ticketing system.Skills
- 6+ years customer support/help desk experience
- Knowledge and experience with Windows 10
- Knowledge and experience with Microsoft Office 365
- Knowledge and experience with Azure
- Knowledge and experience with Active Directory and group
policies
- Knowledge and experience with iphones
- Knowledge and experience with VDI
- Experience with detailed documentation and ticketing
- Ability to work independently and communicate clearly
- Must possess strong troubleshooting skills.
- Ability to prioritize and handle multiple projects
simultaneously.
- Willingness to learn new systems and skills.
- Ability to define problems, collect data, establish fact, and
draw valid conclusions.
- Outstanding customer service skills and time management
skills.
- Effective communication skills, both written and verbal.
- Displays a high-level of enthusiasm for work, professional
conduct, ethics, works well in a team environment and presents
themselves professionally.
Keywords: Crescent Solutions, Boca Raton , Sr. Desktop IT Support, Other , Boca Raton, Florida
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