Sr. Desktop IT Support

Company: Crescent Solutions
Location: Boca Raton
Posted on: June 18, 2022

Job Description:

This is a permanent position, with benefits, holiday pay, vacation, etc. This is a "white glove" IT Support position.Desktop / Help Desk Senior LevelResponsibilities

• Initial point of contact for customers seeking technical assistance on site and remotely.
• Perform troubleshooting steps, to both on site customers and those located in remote offices.
• Build out and deploy Windows PCs and notebooks.
• Installation and maintenance of hardware and software.
• Printer and Copier maintenance.
• Provide "white glove" support to Executives.
• Assist with resolving a wide range of IT issues, including networking, and applications.
• Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
• Able to maintain records, document, and manage tickets through Help Desk ticketing system.Skills
  • 6+ years customer support/help desk experience
  • Knowledge and experience with Windows 10
  • Knowledge and experience with Microsoft Office 365
  • Knowledge and experience with Azure
  • Knowledge and experience with Active Directory and group policies
  • Knowledge and experience with iphones
  • Knowledge and experience with VDI
  • Experience with detailed documentation and ticketing
  • Ability to work independently and communicate clearly
  • Must possess strong troubleshooting skills.
  • Ability to prioritize and handle multiple projects simultaneously.
  • Willingness to learn new systems and skills.
  • Ability to define problems, collect data, establish fact, and draw valid conclusions.
  • Outstanding customer service skills and time management skills.
  • Effective communication skills, both written and verbal.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.

Keywords: Crescent Solutions, Boca Raton , Sr. Desktop IT Support, Other , Boca Raton, Florida