Operations Administrator
Company: The Collective at Keller Williams
Location: Boca Raton
Posted on: June 14, 2022
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Job Description:
Job Description The Operations Administrator is passionate about
achievement and draws energy from working with people. He/She is
deeply committed to the team achieving greater and greater levels
of success, as well as to growing his/her own skills within the
team. This individual may be assigned various duties to help the
team overall, such as listing coordination tasks, managing closing
and referral gifts, helping prepare listing for photos, etc.
However, this role also plays an intricate part in our lead routing
system. A highly successful Operations Administrator will take
stewardship of leads and actively work to create systems to
maximize their effectiveness at converting them. This individual
will track the team's success and offer suggestions for improvement
in their follow-up techniques and tools. This individual is
disciplined about their time and work on projects while handling
new leads and information requests from the team. This person is
highly focused in order to complete their work and recognizes this
position as a platform for growth into a long-term career and NOT A
JOB. A positive team daily attitude of gratitude is a MUST. We love
what we do and carry that with us every day. Preferably this person
has receptionist/administrative experience and is willing to do
various tasks as assigned by the team. Expertise and experience
using CRMs, developing systems, and any real estate background is
helpful. Compensation: $15 - $20 hourly Responsibilities: Essential
Duties and Responsibilities: Marketing Act as direct contact for
Director of Operations and event planning team Manage, update, and
keep current all marketing templates for all Collective packages
Manage inventory for all marketing materials Campaigns &
Tracking/Reporting Help create and manage strategic campaigns for
our database Create, manage, and execute system to contact VIP list
of clients for referrals throughout the year Create and manage
tracking system for referrals to/from vendors or clients
Rainmaker/Calendar Prepare all pre-listing and listing packages
including CMAs for each rainmaker appointment Send Thank You and
life event cards when necessary Make phone calls to database for
events, neighborhood portals, KW app and any other needs from the
rainmaker Listing Management & Transaction Coordination Management
Serve as main contact for all incoming MLS agent calls for
Collective listings (including weekends) Maintain superior text
message scripting & follow up Follow up daily with agents showing a
Collective listing Help organize & execute listing appointment
materials & buyer consult materials Help organize & execute closing
gifts, signs, & drop offs if necessary Lead Generation Organize &
manage rainmaker Facebook messages and text messages when needed
Manage & maintain all lead routing systems and follow up with
agents Database Management Expert in COMMAND, Keller Williams' new
database platform Update database with notes from rainmaker,
anniversaries, birthdays, etc. Organize database utilizing COMMAND
features like tags and groups for easy reporting
Communications/Interactions Client Care Help operations team with
review and referral follow up calls Manage phone lines of whole
team on weekends Team & Communication Open/constant communication
with rainmaker and Director of Operations daily Prepare and present
reports for standard weekly team meetings Review, master, and help
manage the marketing & lead routing systems Management
Responsibilities: Within and Outside of Team Photographers Open
House Hosts Qualifications: Job Type: 25 HOURS WEEKLY (with room to
grow hours and potential full time salaried status), select
Holidays, Friday Evenings, Saturdays, & Sundays are a MUST.
Knowledge/Skills: Strong written and verbal communication skills
Good organizational skills Extremely attentive to detail Strong
strategic, business-building skills Self-motivated and learning
based Willing to learn scripts and dialogues Google Office Suite
Mailchimp Experience with database management preferred About
Company Our mission here at The Collective is to provide a unique
and superior Real Estate experience focused on high customer
satisfaction & building lifelong relationships while achieving
optimal success on every level. At The Collective we have a saying;
"Clients become friends, friends become clients, and we are all
family". We know there is so much more to selling/buying a home
than displaying photos online, putting a sign in the yard, or
creating a list of showings. We are always going the extra mile to
produce the best results for our clients - providing exceptional
customer service, constant communication, and accessibility to our
client database. Furthermore, our relationship with each client is
a true partnership in which we both have responsibilities to each
other and share a common goal. The Collective goal is always to get
a win-win for all parties, guiding our clients to a smooth closing,
minimizing their stress, and saving everyone time.
Keywords: The Collective at Keller Williams, Boca Raton , Operations Administrator, Other , Boca Raton, Florida
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