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Customer Account Representative

Company: Recruit Group
Location: Boca Raton
Posted on: May 12, 2022

Job Description:

Job Description This position is responsible for coordinating and managing the Order Management process. This is a self-directed individual that must have the ability to direct and handle multiple tasks and possesses strong practical and technical skills as well as the ability to communicate in a clear and persuasive manner. The Coordinator will work cooperatively with Customer Account Management and the Sales team to develop and attain procedures and policies that will ensure efficient and cohesive order flow management while achieving effective decisions that meet all company initiatives and objectives. Job Requirements: Work closely with all segments of customers and ensure exceptional customer service skills to support various accounts through Order Management, problem solving and data analytics Demonstrate good time management skills to organize workflow Work closely with internal departments Logistics and Inventory Management for inbound receipts and internal warehouse transfers related to inventory availability and accounting issues Individual is responsible for coordinating Routing with Customers Logistic team and/or systems Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformances Education: High school diploma, college coursework preferred with 4 year college degree in Business, Supply Chain or related field of experience Years of Related Experience: 3 years Customer Service experience in a call center and managing customer accounts Comprehensive knowledge of order management processes and account management Microsoft office proficient, Intermediate Excel Company Description Recruit Group acquired answerQUEST on November 1, 2016. For the past 18 years answerQUEST has been successfully placing "A" players in the key industry sectors of: Physical Security, Healthcare Technology, Retail and E-commerce. Our philosophy is succinct: It's all about talent No company can expect to beat the competition unless it has the best human capital. Our executive recruiting consultants have one focus: find the "employed non-looker," the passive candidate who is an "A" player and bring them to you, our client. By utilizing state of the art tools, skill assessments and behavioral-based interviews, we help our clients make the right decision when it comes to hiring.

Keywords: Recruit Group, Boca Raton , Customer Account Representative, Other , Boca Raton, Florida

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