Hospitality Specialist - Front Desk
Company: Capital Vacations
Location: Boca Raton
Posted on: May 9, 2022
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Job Description:
Were looking for a friendly individual who genuinely enjoys
being around people and who can manage multiple tasks at once. The
ideal candidate will have previous customer service experience in
the hospitality industry and will understand the importance of
responding quickly to owners and guests. Youll be corresponding
with guests through email, over the phone and in person. If youve
worked in the hospitality industry before, we definitely want to
talk to you.
Below are just some of the benefits you'll receive!
Competitive pay
Paid time off
Career growth
Medical / Dental / Vision insurance
401k
Enthusiastic team environment
Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented
Organization.
We are currently seeking a Hospitality Specialist to join our team
at Ventura at Boca Raton, a 24-unit timeshare resort in Boca Raton,
FL.
The Hospitality SpecialistFront Office represents the first point
of contact with our guests and handles all stages of their
stay.
Principal Duties and Responsibilities
* Responsibilities listed may not apply to all locations
* Is responsible for the efficient and courteous operation of the
front desk
* Is responsible for checking guests in/out most efficiently and
courteously.
* Collect balances and post appropriate room charges
* Answers and transfers all calls from the switchboard using proper
telephone etiquette
* Answers guest questions about local restaurants and
attractions
* Makes courtesy calls and follow up calls to all guests issues
* Sends confirmation letters to owners/guests
* Coordinates with all other departments to ensure a smooth
response to guests requests
* Processes all incoming revenue from all departments daily
* Opens and closes the credit card machines and cashier audit
reports
* Balances out cash drawer, processes advance deposits when making
reservations, collects money and posts the transactions from other
departments
* Orders office supplies as needed
* Prepares night audit daily
* Enters maintenance and service requests in SPI promptly
* Makes reservations most courteously and efficiently
* Makes room moves and stay-over requests for guests as needed to
ensure guest satisfaction
* Runs reports and corrects errors before the guests check-in
* Performs any other inventory management changes as directed by
the supervisor or manager
* Prepares check-in packets for the upcoming week
* Makes rental calls to notify owners whether their villa rented or
not
* Responds to online reviews
* Reconciles rentals for the previous month
* Checks online travel agents for rental inbounds
* Makes daily post office and banking runs
* Blocks RCI points for unpaid accounts
* Manages RCI banking, membership changes, and cancellations
* All other duties as assigned by management
General Statement - Performs the job assigned, complying with
Company policies and procedures, business code of ethics, FLSA
regulations, and all applicable laws, as well as ensuring
confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
* High School Diploma/ GED
* Experience or comparable knowledge in the Resort/Hotel industry;
Timeshare knowledge is preferred
Skills, Knowledge, and Abilities:
* Basic computer skills
* Close attention to detail
* Excellent Customer Service skills with the ability to work under
pressure
* Bilingual is a plus
* Active listener with the ability to solve problems
* Ability to Work with minimal supervision
* Excellent verbal and written communication skills
* Flexible schedule Ability to work evenings, holidays and weekends
are a must
Shift: Additional hours may be necessary to cover shifts and meet
deadlines
* Regular Hours and Weekend
Keywords: Capital Vacations, Boca Raton , Hospitality Specialist - Front Desk, Other , Boca Raton, Florida
Click
here to apply!
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