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Patient Service Team Coordinator - Spanish (Training Provided)

Company: Sage Dental
Location: Boca Raton
Posted on: January 9, 2022

Job Description:

Summary: The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required.Essential Duties and Responsibilities include the following but are not limited to:Must be fluent in SpanishMust be able to handle high volume inbound and/or outbound callsListen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responsesSchedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)Utilize scripts and tools appropriatelyCollect the insurance information from patients if applicable and makes the proper notations on the scheduleDiffuse difficult calls or seek assistance when necessaryOffers marketing promotions and educates the appropriate callers on our in-house discount program.Receive and promptly respond to real-time customer queries via webchatAbility to document issues and resolutionsProvides exceptional customer serviceMeets daily, weekly, and monthly department goals set forth by managementTakes part in training and other learning opportunities to expand knowledge for individual growth and company initiativesAbility to successfully relate to and communicate with team members and patientsStrong team player willing to take direction, initiate business activities and work with management staff and peersSelf-starter able to work with minimal supervision/direction and ability to multitaskProfessional demeanor and presentationStrong and effective written communication skillsCreative thinker using sound judgment in workload coordination and technical mattersAbility to organize work effectively and establish prioritiesAdheres to all company policies and procedures, and abides by HIPAA regulations

Keywords: Sage Dental, Boca Raton , Patient Service Team Coordinator - Spanish (Training Provided), Other , Boca Raton, Florida

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