Client Service Specialist
Company: Ethan Allen Global Inc.
Location: Boca Raton
Posted on: January 9, 2022
GENERAL OBJECTIVESActs as first point of contact for clients in
the Design Center and on the phone by responding in a professional
and courteous manner. Manages the rotation of client
- Greets all customers and guests upon entering Design Center and
provides appropriate assistance
- Learns and uses language of design and home furnishings to
assist clients in getting oriented to the store.
- If Design Consultant is not available, provides customer
service by directing clients on a tour of Design Center, reviewing
style book, lifestyle projections, and/or booking appointment with
a Design Consultant.
- Manages phone traffic including, but not limited to, answering
and directing calls, retrieving and forwarding messages from
voice-mail and activating messages system at end of the day.
- Schedules appointments for design team members.
- Assists design consultants and Design Center Managers with
general administrative and clerical duties required for daily
function of business. Maintains up to date files (electronic and
paper), prepares follow-up correspondence, maintains various logs,
and assignment lists.
- Updates master and design center price pages and product books.
Orders memo fabric swatches for clients.
- Organizes client project information.
- Follows up as necessary to insure timely and appropriate
customer service to staff members and
clients.QUALIFICATIONSEducationHigh school graduate or
equivalent.ExperienceTwo or more years experience in customer
service support and/or receptionist role, preferably in a design or
retail environment.Other RequirementsExcellent customer service,
communication and listening skills, a pleasant demeanor along with
a professional appearance and ability to work well with people.
Enjoys working in creative environment. Organized and detail
oriented with ability to handle multiple priorities. Interested in
the field of interior design, fashion and style. Proficient in
basic computer skills including Microsoft office. Must be able to
work holidays, evenings and weekends if schedule requires.Ethan
Allen has been a leader in the luxury home furnishings and interior
design business for more than eighty years. We are a global style
authority, spanning twelve countries on three continents. We built
our company on a vertically integrated business model that has
stood the test of time. We believe our associates are our greatest
assets, and that talent, drive, and customer focus should be
rewarded. We employ the best in the furniture industry and offer
exceptional training and support by utilizing the latest technology
and proven business practices.Ethan Allen is an Equal
Opportunity/Affirmative Action Employer. All Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status. We are an E-Verify
Keywords: Ethan Allen Global Inc., Boca Raton , Client Service Specialist, Other , Boca Raton, Florida
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