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Customer Response Center

Company: Global Channel Management, Inc
Location: Boca Raton
Posted on: November 14, 2021

Job Description:

Hybrid - mix of worksite/office and remote
Customer Response Center needs 3-5 years of previous customer service or call center experience.
Customer Response Center requires:
High school diploma
Ms Office suite
Ability to multi-task
Composure
Flexibility
Ability to work efficiently independently and as part of a team.
Ability to read maps
Ability to sit, read a computer screen and wear an over-head or over-ear headset for long periods of time.

Customer Response Center duties:
Schedule incoming calls and Emails in an effective efficient manor, as to meet specific SLAs
Navigate through multiple 3rd party portals. Communicate effectively with RSST coordinators.
Reach and exceed goals and measurables set forth by the department.
Troubleshoot calls to achieve first time phone fix, goal.
Partner with the field personnel as needed to deliver the company vision, mission and values.
Liaison between our external customers and all internal personnel including but not limited to field personnel, technicians, sales and other various departments.

Keywords: Global Channel Management, Inc, Boca Raton , Customer Response Center, Other , Boca Raton, Florida

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