Hiring Now: Overnight Call Center Representative

Company: Nation Safe Drivers
Location: Boca Raton
Posted on: October 8, 2021

Job Description:

We are looking for a  customer service call center agent for our Dispatch department. A customer service call center representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.  Customer service call center agent can put themselves in their customers’ shoes and advocate for them when necessary and problem-solving comes naturally.   If this sounds like a job you would excel at, please do not hesitate to complete the application as we are looking to fill the position quickly with the right person.  

Why  Would you Want to Work for Nation Safe Drivers (NSD)?

• Perfect Attendance Monthly Recognition Rewards
• Fun Events & Team Lunches
• Annual NSD Olympics
• Casual Work Attire…..Every Day is Jean Day
• Career Advancement Opportunities
• Internal Promotions Preferred
• Monthly Bonus Potential in Addition to Base Pay
• Voluntary Benefits that include:
  • Medical (with Company Contributions), Dental, Vision, Short-Term Disability, and Long-Term Disability
  • Pet Insurance Available for Your Fur Babies
  • Supplemental Life Insurance for Yourself and Family Members
• Company Paid Life Insurance
• 401k Retirement Plan
• Employee Stock Ownership Program – Ability to Earn Company Shares Based on Years of Service
• Employee Perks with Tickets at Work that Provide Discounts on Electronics, Appliances, Fitness Memberships, Gift Cards, Movie Tickets, Rental Cars, Special Events, Theme Parks & More!
• Nissan Vehicle Purchase Program
• Earn Company Dollars to Buy Car Wash, Extended Lunches, Paid Day Off, Movie Tickets and a Meal, 3 Night Accommodations in Vegas at Signature MGM Grand, Pie Your Boss, Prime Parking Spot for a Week, a Roadside Assistance Annual Membership…..just to name a few.

Call Center Agent Job Responsibilities:

• Resolve customer requests and inquires via telephone and other media channels.
• Handle a high volume of claims calls.
• Identify and escalate priority issues.
• Customer service skills and the ability to take ownership in assisting, researching and resolving claims and other customer service issues.
• Update company database with information pertaining to each claim.
• Follow-up with dealers, consumers and vendors when necessary.
• Research information using available resources to determine claims status (approve/deny).
• Communicate decision with clients consistent with our contractual agreement.

Education/ Work Experience and Job Competencies Need for the Call Center Agent :

• Associate's Degree or High School diploma/GED with minimum 1 year customer service experience preferred but not required
• Job Competencies: 
  • Must demonstrate a positive attitude with both internal & external members
  • Excellent interpersonal communication skills (verbal and written)
  • Must have working knowledge of Excel, Word, and Outlook
  • Ability to multi-task, follow up, and meet deadlines/goals
  • Strong attention to detail
  • Must demonstrate polite and professional demeanor

NSD is an equal opportunity employer and a drug free workplace.

NSDCC

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Keywords: Nation Safe Drivers, Boca Raton , Hiring Now: Overnight Call Center Representative, Other , Boca Raton, Florida