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Call Center Representative - Claims

Company: Nation Safe Drivers
Location: Boca Raton
Posted on: October 8, 2021

Job Description:

Nation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty "niche" products to the Automotive and Insurance industries. Currently we are looking for a Claims Specialist or customer service call center agent for our Claims department. Claims specialists will handle claims calls from customers as well as Insurance Agents and Car Dealers (calling on behalf of consumers). Claims specialists approve, deny and process claims in an inbound contact/call center environment.  This is not a sales position. The best call center agents are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.  Customer service call center agents can put themselves in their customers’ shoes and advocate for them when necessary and problem-solving comes naturally. If this sounds like a job you would excel at, please do not hesitate to complete the application as we are looking to fill the position quickly with the right person.  


Why Work with Us? 

  • Employee Stock Ownership - Earn company shares annually (free) based on years of service.   
  • Culture - Everyone is considered part of the work family where the employee experience takes precedent.   Casual work attire in the call center. 
  • Benefits - Medical, Dental, Vision, 401K, Pet Insurance, Short & Long-Term Disability, Supplemental Life.  
  • Compensation - Competitive base pay based on experience plus monthly bonus potential.   
  • Employee Perks - Reward and recognition programs.  Discount programs.   
  • Career Path & Advancement Opportunities - Focus on promoting from within and training paths.   
  • Fun Events & Team Lunches 


Call Center Agent Job Responsibilities: 

  • Resolve customer requests and inquires via telephone and other media channels. 
  • Handle a high volume of claims calls. 
  • Identify and escalate priority issues. 
  • Customer service skills and the ability to take ownership in assisting, researching and resolving claims and other customer service issues. 
  • Update company database with information pertaining to each claim. 
  • Follow-up with dealers, consumers and vendors when necessary. 
  • Research information using available resources to determine claims status (approve/deny). 
  • Communicate decision with clients consistent with our contractual agreement. 


Education/ Work Experience and Job Competencies: 

  • Associate's Degree or High School diploma/GED with minimum 1 year customer service experience preferred but not required 
  • Job Competencies:   
    • Must always maintain highest level of Confidentiality.  
    • Must demonstrate a positive attitude with both internal & external members 
    • Excellent interpersonal communication skills (verbal and written) 
    • Must have working knowledge of Excel, Word, and Outlook 
    • Ability to multi-task, follow up, and meet deadlines/goals 
    • Strong attention to detail 
    • Must demonstrate polite and professional demeanor 
    • Must be very proficient with inbound calls 
    • Must understand and operate in accordance with Company Policy and Procedures at all times 


NSD is an equal opportunity employer and a drug free workplace. 





Keywords: Nation Safe Drivers, Boca Raton , Call Center Representative - Claims, Other , Boca Raton, Florida

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