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Reporting Analyst

Company: Assurant
Location: Boca Raton
Posted on: September 15, 2021

Job Description:

Assurant has an exciting opportunity for a Reporting Analyst for our Business Development team.  This role is responsible for providing expert support related to call center activity reports.  In this role, the Reporting Analyst will complete routine and ad-hoc reports as well as analytical assignments that are complex and varied with extensive work in Excel. This person is responsible for compiling data related to calls, sales, premiums, and incentives and should be comfortable speaking with management as this analyst will be in a high visibility role.

This a remote position with a preference for a candidate in South Florida.  You may be asked to go into our Miami offices from time to time.   

Key Responsibilities:

  • Receive/retrieve and review reports for accuracy and store automated production reports from various systems including the call center IVR, Workforce Management, quality assurance, survey, Workday and other systems.
  • Compile data, create, and maintain business performance reports daily, weekly, monthly, quarterly, and annually via Excel.
  • Handle the electronic creation, submission, and confirmation of system security requests to ensure appropriate access for all direct sales positions.
  • Assist with the creation and administration of monthly/quarterly sales competitions to promote healthy competition and shift focus as needed.
  • Assist with the submission of department incentive reports.
  • Prepare forecasts and analyzes trends in sales, general business conditions, and related topics.
  • Offer innovative suggestions of automation and process improvements.
  • Provide system access support to department positions. 

Basic Qualifications:

  • 1+ years’ experience in business reporting
  • Advanced Excel abilities with extensive knowledge in formulas and conditional formatting

Preferred Qualifications:

  • Experience in call center and/or sales reporting
  • Experience with Power BI, InMoment Survey, or Workforce Management

Keywords: Assurant, Boca Raton , Reporting Analyst, Other , Boca Raton, Florida

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