Customer Service Representative - Dispatch
Company: Nation Safe Drivers
Location: Boca Raton
Posted on: September 13, 2021
Nation Safe Drivers
is one of the largest suppliers of
auto-related, supplemental products since 1962. Our expertise is to
develop and market specialty "niche" products to the Automotive and
Insurance industries. Currently we are looking for a customer
service call center agent for our Dispatch/Roadside department.
Dispatch/Roadside Specialists perform a critical role assisting
customers who are in need of roadside assistance by contacting and
managing service providers in a fast-paced, quickly changing
environment. This position must effectively handle multiple
situations simultaneously, remain professional and productive under
pressure, and analyze situations quickly to make effective
decisions is valued and instrumental to ensuring an exceptional
customer service experience. The best customer service
call center agents are genuinely excited to help customers. They’re
patient, empathetic, and passionately communicative.? Customer
service call center agents can put themselves in their customers’
shoes and advocate for them when necessary and problem-solving
comes naturally. If this sounds like a job you would excel at,
please do not hesitate to complete the application as we are
looking to fill the position quickly with the right
Why Work with Us?
Ownership - Earn company shares annually (free)
based on years of service.
Culture - Everyone is considered part of the work
family where the employee experience takes precedent.
Casual work attire in the call center.
Benefits - Medical, Dental, Vision, 401K, Pet
Insurance, Short & Long-Term Disability, Supplemental
Compensation - Competitive base pay based on
experience plus monthly bonus
Employee Perks - Reward and recognition programs.
Career Path & Advancement
Opportunities - Focus on promoting from within and
Fun Events & Team
Call Center Agent Job
Dispatches roadside assistance requests in a
timely manner to service providers using a variety of communication
Communicate with service providers the
pertinent information needed to provide timely
Answering inbound phone calls, providing
exceptional customer service to clients and
Communicate to the customer via outbound calls
when necessary to provide and/or resolve logistical issues or
provide status updates.
Effectively uses computer systems for
tracking, information gathering, and/or
Escalates service issues, concerns, complaints
and incorrectly created calls.
Effectively manage time pertaining to call
metrics, breaks and lunches.
Meet daily and monthly performance objectives
as outlined in our Standard Operating
Ensure you are at your desk, ready and in
available status at the start of your
Ensure calls are properly
Track and email excessive cost to assigned
Clearly communicate service delays or delays
in completing your work to your
Education/ Work Experience and Job
Associate's Degree or High School
diploma/GED with minimum 1 year customer service experience
preferred but not required
Must maintain highest level
of confidentiality at all times
Must demonstrate a positive attitude with both
internal & external members
Excellent interpersonal communication skills
(verbal and written)
Must have working knowledge of Excel, Word,
Ability to multi-task, follow up, and meet
Strong attention to detail
Must demonstrate polite and professional
Must be very proficient with inbound and
Must understand and operate in accordance with
Company Policy and Procedures at all times
NSD is an equal opportunity employer and a
drug free workplace.
Keywords: Nation Safe Drivers, Boca Raton , Customer Service Representative - Dispatch, Other , Boca Raton, Florida
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