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Consultant - Support Engineer

Company: CGI Group, Inc.
Location: Boca Raton
Posted on: July 16, 2021

Job Description:

Consultant - Support Engineer

Position Description
As the Managed Services for Florida-based power utility company support engineer for WMS Storms application must possess strong Business Communication skills to interact with the client and business end users in order to solve production issues of different severities. Must also provide support for Production critical issues by analyzing and providing quick solutions.

For this role, CGI is looking for an individual with experience working on enterprise-scale, multi-tiered, multi-platform, integrated systems; excellent problem solving skills; a strong work ethic that takes full ownership of the team's workload; deep technical experience, and the ability to effectively work with other geographically distributed team members and external teams.

Your future duties and responsibilities
PRIMARY RESPONSIBILITIES:
• Support for Production tickets by analyzing and providing quick solutions.
• Manage assigned tickets in client ServiceNow tool and work with ARM Product group and STORMS Support team to replicate and fix tickets.
• Have strong business communication skills to interact with Client and Business end users to solve production issues.
• Manage and facilitate triage call to find the resolution for Severity 1, Severity 2 production issues.
• Ability to generate existing spot check reports and modify the existing PLSQL scripts, Power Builder code.
• Attempt to duplicate problems and define root causes, using product designs, code, or specifications.
• Once a cause is identified, plan and create a fix for the issue, depending on what caused the problem.
• Direct operations interface between CGI Onshore support and CGI product center (support, maintenance)
• Communicate work around resolutions for tickets where necessary and possible.
• Ensure release notes are complete and identify the impact to specific customers.
• Provide support to the CGI Onsite Application Analyst for assistance with production outages.

Required qualifications to be successful in this role
Candidate must operate under the CGI corporate standard frameworks for client, member, and stakeholder satisfaction. Mentoring and developing next level talent of engineers to support key growth areas and the overall strategic direction of the Devops and Operations team.

Candidate will report to the Utilities Managed Services Director
• Experience working in Utilities domain preferred.

Good communicator, ability to articulate resolutions to complex issues and lead technical discussions and meetings. Team player, ability to think outside the box. Ability to perform under pressure.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills

  • Communication (Oral/Written)

Keywords: CGI Group, Inc., Boca Raton , Consultant - Support Engineer, Other , Boca Raton, Florida

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