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Physician Office Specialist, $1,000 Sign On Bonus, BHMG North Women's Institute, FT, 8:30A-5P

Company: Baptist Health South Florida
Location: Boca Raton
Posted on: June 7, 2021

Job Description:

Responsible for registering patients and ensuring the registrations are accurate, benefits and authorizations are obtained, and co-payments, deductibles and deposits are collected. Scheduling appointments, conducting follow-up calls for no-shows, and generating referrals as needed. POSITION REQUIREMENTS: Ability to work independently, recognize errors, and make necessary corrections. Have basic mathematical skills. Have basic computer skills and be able to function in or have the ability to learn the Windows PC environment. Knowledge of or ability to learn the EMR System. Have the ability to read and comprehend simple instructions, short correspondence and memos. Register patients according to all BocaCare/BRRH and departmental policies and procedures. Identify and verify insurance plans and to enter the correct information in the computer system. Request and document payment of all applicable patient co-payments, deductibles, and deposits. Ensure that all pre-certification requirements have been met within the specified time frame as detailed by the insurance contract. Obtain all required signatures and complete all required forms, including Medicare Secondary Payer Questionnaire and the Advance Beneficiary Notice Form. Schedule multiple appointments for the BocaCare locations. Confirm all MD/Advanced Practitioner/Nurse visits. Maintain cancellation list for location. Provide administrative support to the physician/advanced practitioner and departments. Obtain/enter accurate demographic and insurance information into computer system. Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others. Exhibit adaptability, flexibility, self-control and maturity in work and behavior. Exhibit calm responsiveness to emergency or stressful situations. Recognize situations which require notification of a supervisor. Answer all incoming calls within established standards and efficiently route calls to appropriate departments/sites. Communicate all patient messages and requests via email/EMR tasks to MA/MD/RN/LPN/Advanced Practitioner and various departments. Be able to write simple correspondence. Be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Reschedule and call appointments in the computer, contingent on physician or office schedule changes. Communicate any patient demographic or insurance information changes to the business office prior to patient presenting for an appointment. Complete assignments with promptness and accuracy. Meet deadlines for all tasks assigned. Prioritize work assignments and complete tasks in a timely fashion. Creatively pursue continuous quality improvements, which increase customer satisfaction and organizational financial performance. Be an active contributor in all customer service initiatives. Be proactive in providing hospitality to all BocaCare/BRRH's patients, families, visitors, employees and physicians. Serve as an ambassador for BocaCare/BRRH.

Minimum Education and/or Experience:

High school diploma or general education degree (GED) and a minimum of one year of related experience and/or training. Must have experience with computer applications and accurate typing skills. Experience in EMR systems is a plus. Excellent customer service skills is required. Must be professional, detail-oriented and a team player with effective interpersonal communication skills.

Licensure/Regulation/Certification: N/A

Keywords: Baptist Health South Florida, Boca Raton , Physician Office Specialist, $1,000 Sign On Bonus, BHMG North Women's Institute, FT, 8:30A-5P, Other , Boca Raton, Florida

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