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Company: Teleperformance
Location: Boca Raton
Posted on: June 6, 2021

Job Description:

Customer Service RepresentativePosition DescriptionWe're looking for individuals who provide the best customer service to join our Customer Service Representative team!We are now offering work at home position with Teleperformance provided equipment.Benefits of working with TP includePaid TrainingCompetitive Wages $12-$13 HourlyMonthly BonusesFull Benefits (Medical, Dental, Vision, 401k and more)Employee wellness and engagement programsA fun, casual work environment on site or virtual.About the CompanyTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Primary Duties, Responsibilities and RequirementsResponsible for all customer inquiries, questions, and issuesProvide world class customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot equipment and system problemsProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisor or managerPosition will require inbound and outbound calls (if the call drops)Passion to find the right solution for the customer or the path to resolutionQualifications6 months customer service experience preferredOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skillsAbility to work under pressure, plan, meet deadlines and be accountable for yourself and the departmentRequires solid organizational skills, technical expertise, leadership and time management skillsAble to demonstrate personal ownership of all customers' issues and follow through to obtain desired resultsMust have a keen sense of attention to detail, taking the initiativeSkilled in determining why and how what steps or procedures are required in any situationProven experience in overcoming unexpected difficulties and using logical problem solving skillsAbility to understand and empathize with customer and carrier's issuesExcellent written and verbal communication skillsMust have open availability to work various shifts influenced by current business needsExperience, Education and SkillsHigh School Diploma or equivalent6 months Contact Center experience /Customer Service skills (preferred)Excellent written/verbal communication skillsStrong listening skillsExcellent Time ManagementGeneral database searching skillsTyping; Minimum of 25 wpmStrong computer multi-tasking skillsSelf-MotivatedAble to work on your own and staying focusedPatience, and able to stay calm during technical issuesBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Boca Raton , 2021-7451, Other , Boca Raton, Florida

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