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Guest Service

Company: IPIC Theaters, LLC - Boca Raton, Florida
Location: Boca Raton
Posted on: June 6, 2021

Job Description:

About Us: IPIC Theaters, LLC is America's premier theater-and-restaurant brand. A pioneer of the dine-in theater concept, IPIC Theater's mission is to provide visionary entertainment escapes, presenting high-quality, chef-driven culinary and mixology in architecturally unique destinations that include premium movie theaters and restaurants. IPIC Theaters offers guests several tiers of premium leather reclining seating, including chaise lounges and pods seating. IPIC Theaters currently operates 8 restaurant locations and 15 dine-in theater locations with 116 screens in California, Florida, Georgia, Illinois, Maryland, New Jersey, New York, Texas and Washington.

Guest Services

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

  • Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
  • Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
  • Use reservation system and seating chart according to IPIC policies.
  • Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
  • Build a relationship that makes guests want to return.
  • Use hospitable farewell techniques to say goodbye/thank you to every guest.
  • Secure payments and process through the POS in a timely manner.
  • If asked by Management, act as a peer mentor for new team member members.

Experience & Qualifications:

  • Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
  • Previous point of sale system experience is recommended.
  • Ability to work collaboratively in a fast-paced work environment.
  • Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
  • Ability to work a variable schedule, including weekends, and shifts from morning through late night.
  • Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.

IPIC Theaters Team Member Incentives:

  • Flexible scheduling
  • Medical, Dental and Vision Coverage
  • Career growth potential.
  • Free Movie Tickets and Discounted meals.
  • Discounts through Life Mart and Tickets At Work.

IPIC Theaters, LLC is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.

Keywords: IPIC Theaters, LLC - Boca Raton, Florida, Boca Raton , Guest Service, Other , Boca Raton, Florida

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