Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued
Job Track Description:
+ Performs business support or technical work, using data
organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications,
licensures, or equivalent experience.
+ Ability to perform in an analytical and operational
+ Entry-level position with limited requirements for licenses,
training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
+ Has basic skillset in a range of processes, procedures, and
+ Supports in the achievement of company goals by understanding
how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information
+ Follows standardized procedures and practices and receives
close supervision and guidance.
+ For consistency, methods and tasks are described in
+ Has no supervisory responsibilities.
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for
the client and end-users.
+ Has limited opportunity to exercise discretion.
+ Exchanges information and ideas effectively.
+ Assesses calls to provide service immediately, be transferred,
or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and
examining each as a specific case.
+ Performs routine call center activities concerning business
products and services.
+ Uses standard scripts and established guidelines and under
supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers
applicants for all positions without regard to race, color, creed,
religion, ancestry, national origin, age, gender identity, gender
expression, sex/gender, marital status, sexual orientation,
physical or mental disability, medical condition, use of a guide
dog or service animal, military/veteran status, citizenship status,
basis of genetic information, or any other group protected by
People with disabilities who need a reasonable accommodation to
apply for or compete for employment with Conduent may request such
accommodation(s) by clicking on the following link, completing the
accommodation request form, and submitting the request by using the
"Submit" button at the bottom of the form. For those using Google
Chrome or Mozilla Firefox please download the form first: click
here to access or download the form
. You may also click here to access Conduent's ADAAA Accommodation