Office Depot is a brand you've counted on since 1986 for your
office supplies and business services, supported by a strong retail
network andworld-class technology platforms.As the business
landscape continues to evolve, we are changing the way we look at
our technology platforms todrive significant change in the way we
do business. We're reinventing ourselves and makingsignificant
investmentsin our multi-billion-dollar digital platforms to drive
growth in our range of B2B products & services.Apply today to be a
part of this revolutionary change!
As a Sr. Lead UX Researcher, you will drive large-scale
initiatives that scale our organizations ability to innovate on
behalf of customers in both business and consumer spaces. You'll be
a part of a centralized design & research team and will shepherd
best practices for a cross-functional team of software developers
and product leaders.
What You'll Do:
Customer Advocacy - Identifies gaps in customer or situational
knowledge and guides others in how to close the gap.Brings
attention to both specific research intel as well as relevant
broad-based intel and how to leverage it to create the best
experience. Crafts plans for long-term research initiatives and
coordinates across multiple teams to drive deeper customer
understand beyond the UX team.
Strategic Design Decisioning - Constant diligence on how to
connect research activities and findings to driving positive
outcomes for customers. Proactively assesses quality and alignment
of objectives and research findings.
Asset Development and Production - Skilled in variety of
specific research methods (e.g. customer inquiry, kano studies,
diary studies, etc) and can apply the right method to need. Is
curious and constantly learning new methods. Able to quickly draft
plans and tools (such as interview script) to drive unbiased
results. Applies care in dealing with customer data for proper use.
Drives some operational rollouts of specific methods and proper use
across groups and outside of UX.
Facilitation Techniques - Partners with designers and others are
what research needs are and collaborates to derive the best plan
for the need. Offers guidance in terms of proper methods,
timelines, and use of data. Facilitates activities that lead to
deeper understanding of customer situations in order to drive
innovations and broad sweeping changes as needed.
Purposeful use of Findings - Quicky and effectively turns data
into useful information for teams and ensures insights are
understood and used for their work. Appropriately constructs
creative ways to aid awareness of customer intel across sets of
teams. Works with larger groups of customers on continued use of
findings to help customers work together as well as internal groups
Research Methodologies - Utilizes modern research tools (e.g.
Qualtrics, user testing, dscout, etc) with ease and can adapt to
tool changes as appropriate. May drive conversations about adoption
of appropriate tools for research needs across the
Level of Formal Education: Advanced degree is not required;
however, area of studies include general business, psychology,
sociology or similar
Area of Study: Has some training in specific research methods
but not necessarily from degree-offering program. May have advanced
degree in variety of psychology-related fields.
Years of Experience: 10+ years of experience
Type of Experience: quantitative or qualitative based research,
persona development, working with designers
Special Certifications: None required, but bonus if certified in
research methods or practices.
Skills and Ability:
Builds collaborative relationships
Makes decisions using analytical thinking
Has relentless focus on customers; engages with them directly to
bring their needs to the center of the design and build process
Focuses on how research is utilized to drive outcomes, not
Drives organizational involvement in research rather than single
Always puts the customer first in how the company engages with
them, respects them, and treats the information we gain from
Pay, Benefits & Work Schedule
Office Depot and Office Max offers competitive salaries, a
benefits package, which includes a 401(k) and more, along with
plenty of opportunity to move and grow within our organization! For
immediate consideration for this exciting position, please click
the Apply Now button.
How To Apply
Click the Apply Now button and follow the instructions on each
page. When you have completed the application, click the submit
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal
employment opportunities in all employment practices. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, citizenship status,
marital status, age, disability, protected veteran status, sexual
orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest
and conviction records City & County of San Francisco Fair Chance