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Sr. Lead UX Researcher

Company: Office Depot
Location: Boca Raton
Posted on: June 6, 2021

Job Description:

Office Depot is a brand you've counted on since 1986 for your office supplies and business services, supported by a strong retail network andworld-class technology platforms.As the business landscape continues to evolve, we are changing the way we look at our technology platforms todrive significant change in the way we do business. We're reinventing ourselves and makingsignificant investmentsin our multi-billion-dollar digital platforms to drive growth in our range of B2B products & services.Apply today to be a part of this revolutionary change!

As a Sr. Lead UX Researcher, you will drive large-scale initiatives that scale our organizations ability to innovate on behalf of customers in both business and consumer spaces. You'll be a part of a centralized design & research team and will shepherd best practices for a cross-functional team of software developers and product leaders.

What You'll Do:

Customer Advocacy - Identifies gaps in customer or situational knowledge and guides others in how to close the gap.Brings attention to both specific research intel as well as relevant broad-based intel and how to leverage it to create the best experience. Crafts plans for long-term research initiatives and coordinates across multiple teams to drive deeper customer understand beyond the UX team.

Strategic Design Decisioning - Constant diligence on how to connect research activities and findings to driving positive outcomes for customers. Proactively assesses quality and alignment of objectives and research findings.

Asset Development and Production - Skilled in variety of specific research methods (e.g. customer inquiry, kano studies, diary studies, etc) and can apply the right method to need. Is curious and constantly learning new methods. Able to quickly draft plans and tools (such as interview script) to drive unbiased results. Applies care in dealing with customer data for proper use. Drives some operational rollouts of specific methods and proper use across groups and outside of UX.

Facilitation Techniques - Partners with designers and others are what research needs are and collaborates to derive the best plan for the need. Offers guidance in terms of proper methods, timelines, and use of data. Facilitates activities that lead to deeper understanding of customer situations in order to drive innovations and broad sweeping changes as needed.

Purposeful use of Findings - Quicky and effectively turns data into useful information for teams and ensures insights are understood and used for their work. Appropriately constructs creative ways to aid awareness of customer intel across sets of teams. Works with larger groups of customers on continued use of findings to help customers work together as well as internal groups work together.

Research Methodologies - Utilizes modern research tools (e.g. Qualtrics, user testing, dscout, etc) with ease and can adapt to tool changes as appropriate. May drive conversations about adoption of appropriate tools for research needs across the organization.


Level of Formal Education: Advanced degree is not required; however, area of studies include general business, psychology, sociology or similar

Area of Study: Has some training in specific research methods but not necessarily from degree-offering program. May have advanced degree in variety of psychology-related fields.

Years of Experience: 10+ years of experience

Type of Experience: quantitative or qualitative based research, persona development, working with designers

Special Certifications: None required, but bonus if certified in research methods or practices.

Skills and Ability:

Builds collaborative relationships

Makes decisions using analytical thinking

Has relentless focus on customers; engages with them directly to bring their needs to the center of the design and build process

Focuses on how research is utilized to drive outcomes, not checklists

Drives organizational involvement in research rather than single person analysis

Always puts the customer first in how the company engages with them, respects them, and treats the information we gain from them

Pay, Benefits & Work Schedule

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How To Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Keywords: Office Depot, Boca Raton , Sr. Lead UX Researcher, Other , Boca Raton, Florida

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