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Front Counter Customer Service Representative

Company: Computer Aid Inc.
Location: Boca Raton
Posted on: May 3, 2021

Job Description:

Position Description/Responsibilities:The purpose of the Front Counter Customer Service Representative is to provide face to face customer service while providing world class customer satisfaction and creating sustainable value for customers. This position is responsible for processing service requests, billing inquiries, and customer account maintenance.Responsibilities:Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests.Ability to handle money and make change for various U.S. bill denominations.At end of shift, balance cash and prepare accurate cash deposits on monies collected.Ability to deal with the public in a tactful and courteous manner.Ability to express ideas and concepts clearly.Ability to create positive customer relationships by defusing angry and upset customers.Required Knowledge, Skills and Abilities: Bilingual (English/Spanish)A prerequisite of a minimum 3 months of customer service experience is required.High school diploma or GED.Excellent tact and diplomacy.Excellent written communication skills with supervisors, peers, and customers.Proficiency in keyboarding/data entry.Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology.Time management skills (dependable, accurate, and detail oriented).Flexible work schedule including weekends.Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI's talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI's career portal for consideration EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.by Jobble

Keywords: Computer Aid Inc., Boca Raton , Front Counter Customer Service Representative, Other , Boca Raton, Florida

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